Firefox crashes on load, inc safe mode
52.3.0esr or newer builds will not open on Windows 2012r2 with terminal services and citrix xenapp
if I delete the user profiles.ini file it will run, but only once. no crash files are created, but window event logs are.
45.9.0esr works with no issues.
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Firefox because of this error.
Program: Firefox File:
The error value is listed in the Additional Data section. User Action 1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data Error value: 7EADC420 Disk type: 0
Faulting application name: firefox.exe, version: 52.3.0.6423, time stamp: 0x5982282e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000001d
Fault offset: 0x00007ff908860019
Faulting process id: 0xc48
Faulting application start time: 0x01d336cf1689d484
Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe
Faulting module path: unknown
Report Id: 54424d18-a2c2-11e7-811f-00155d0b0b0e
Faulting package full name:
Faulting package-relative application ID:
All Replies (5)
this was in the WER report
Version=1 EventType=APPCRASH EventTime=131509142498876669 ReportType=2 Consent=1 ReportIdentifier=88fd3de3-a2d1-11e7-811f-00155d0b0b0e IntegratorReportIdentifier=88fd3de2-a2d1-11e7-811f-00155d0b0b0e NsAppName=firefox.exe Response.type=4 Sig[0].Name=Application Name Sig[0].Value=firefox.exe Sig[1].Name=Application Version Sig[1].Value=52.3.0.6423 Sig[2].Name=Application Timestamp Sig[2].Value=5982282e Sig[3].Name=Fault Module Name Sig[3].Value=StackHash_d066 Sig[4].Name=Fault Module Version Sig[4].Value=0.0.0.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=00000000 Sig[6].Name=Exception Code Sig[6].Value=c000001d Sig[7].Name=Exception Offset Sig[7].Value=PCH_4F_FROM_ntdll+0x0000000000090C7A DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.3.9600.2.0.0.16.7 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=2057 DynamicSig[22].Name=Additional Information 1 DynamicSig[22].Value=d066 DynamicSig[23].Name=Additional Information 2 DynamicSig[23].Value=d0667aa21970c0f9523ae4dd8702cb7b DynamicSig[24].Name=Additional Information 3 DynamicSig[24].Value=1bc4 DynamicSig[25].Name=Additional Information 4 DynamicSig[25].Value=1bc4d995a1a2bf454e63e7b4c0dedb41 UI[2]=C:\Program Files\Mozilla Firefox\firefox.exe UI[3]=Firefox has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files\Mozilla Firefox\firefox.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll LoadedModule[4]=C:\Program Files\Mozilla Firefox\mozglue.dll LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll LoadedModule[6]=C:\Program Files\Mozilla Firefox\MSVCP140.dll LoadedModule[7]=C:\Program Files\Mozilla Firefox\VCRUNTIME140.dll LoadedModule[8]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-stdio-l1-1-0.dll LoadedModule[9]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-string-l1-1-0.dll LoadedModule[10]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-environment-l1-1-0.dll LoadedModule[11]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-runtime-l1-1-0.dll LoadedModule[12]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-math-l1-1-0.dll LoadedModule[13]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-locale-l1-1-0.dll LoadedModule[14]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-heap-l1-1-0.dll LoadedModule[15]=C:\Windows\SYSTEM32\dbghelp.dll LoadedModule[16]=C:\Windows\SYSTEM32\VERSION.dll LoadedModule[17]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-convert-l1-1-0.dll LoadedModule[18]=C:\Windows\system32\msvcrt.dll LoadedModule[19]=C:\Windows\SYSTEM32\sechost.dll LoadedModule[20]=C:\Windows\system32\RPCRT4.dll LoadedModule[21]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-multibyte-l1-1-0.dll LoadedModule[22]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-time-l1-1-0.dll LoadedModule[23]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-filesystem-l1-1-0.dll LoadedModule[24]=C:\Program Files\Mozilla Firefox\api-ms-win-crt-utility-l1-1-0.dll LoadedModule[25]=C:\Windows\system32\SspiCli.dll LoadedModule[26]=C:\Windows\SYSTEM32\CRYPTBASE.DLL LoadedModule[27]=C:\Program Files\Mozilla Firefox\ucrtbase.DLL LoadedModule[28]=C:\Windows\SYSTEM32\bcryptPrimitives.dll LoadedModule[29]=C:\Program Files (x86)\Citrix\system32\MfApHook64.dll LoadedModule[30]=C:\Windows\system32\user32.dll LoadedModule[31]=C:\Windows\system32\GDI32.dll LoadedModule[32]=C:\Windows\system32\IMM32.DLL LoadedModule[33]=C:\Windows\system32\MSCTF.dll LoadedModule[34]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL LoadedModule[35]=C:\Windows\system32\PSAPI.DLL LoadedModule[36]=C:\Program Files (x86)\Citrix\system32\CtxMFPlugin64.dll LoadedModule[37]=C:\Windows\system32\ole32.dll LoadedModule[38]=C:\Windows\system32\OLEAUT32.dll LoadedModule[39]=C:\Windows\SYSTEM32\MF.dll LoadedModule[40]=C:\Windows\SYSTEM32\MFPlat.DLL LoadedModule[41]=C:\Windows\SYSTEM32\combase.dll LoadedModule[42]=C:\Windows\SYSTEM32\cfgmgr32.dll LoadedModule[43]=C:\Windows\SYSTEM32\MFCORE.DLL LoadedModule[44]=C:\Windows\SYSTEM32\ksuser.dll LoadedModule[45]=C:\Windows\SYSTEM32\RTWorkQ.DLL LoadedModule[46]=C:\Windows\SYSTEM32\AVRT.dll LoadedModule[47]=C:\Windows\SYSTEM32\kernel.appcore.dll LoadedModule[48]=C:\Program Files (x86)\Citrix\system32\CtxGraphicsHelper64.dll LoadedModule[49]=C:\Windows\system32\SETUPAPI.dll LoadedModule[50]=C:\Program Files (x86)\Citrix\system32\mmhook64.dll LoadedModule[51]=C:\Program Files (x86)\Citrix\system32\Sfrhook64.dll LoadedModule[52]=C:\Windows\SYSTEM32\WTSAPI32.dll FriendlyEventName=Stopped working ConsentKey=APPCRASH AppName=Firefox AppPath=C:\Program Files\Mozilla Firefox\firefox.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=C952BF350F051E7F7932CCFBE2DE3695
It is possible 52.3.0esr is not compatible with your system. Others may know more.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that works.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.
- download the Firefox installer and save the file to the desktop
*https://www.mozilla.org/en-US/firefox/all/
If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.
- do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (64 bit Firefox) "C:\Program Files\Mozilla Firefox\"
- (32 bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
- it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling
- http://kb.mozillazine.org/Uninstalling_Firefox
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
If you keep having problems then you can create a new profile to test if your current profile is causing the problem.
I have since found that the 32bit version runs just fine, its the 64bit that has these issues.
cor-el does this need a bug report?