Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė philipp

james9357
james9357
more options

After installing Firefox, Mozilla Crash Reporter opens every time. I followed the instructions in the KB article to uninstall (removing the program files (x86) directory) and after reinstalling, I get the crash reporter again every time. Running in safe mode does the same thing.

Some Crash report ID's:

bp-62a19bff-87b6-4c2c-aa57-5e1912150401 bp-16fbbff7-a302-4df5-bb09-782a02150401

After installing Firefox, Mozilla Crash Reporter opens every time. I followed the instructions in the KB article to uninstall (removing the program files (x86) directory) and after reinstalling, I get the crash reporter again every time. Running in safe mode does the same thing. Some Crash report ID's: bp-62a19bff-87b6-4c2c-aa57-5e1912150401 bp-16fbbff7-a302-4df5-bb09-782a02150401

Chosen solution

hello james9357, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program.

Skaityti atsakymą kartu su kontekstu 👍 0

All Replies (1)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello james9357, this crash is caused by the "Digital Guardian" software by Verdasys that is running on your computer. Please see if there's an update available for that program.