Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I may have misunderstood sync?

  • 4 replies
  • 2 have this problem
  • 3 views
  • Paskiausią atsakymą parašė Sg61197

more options

I may have misunderstood the concept of Sync but my problem is that I had synced my browser on my first computer (not to any other computer) and then i wanted to sell my computer so I cleared all the data and sold it. A few weeks later I bought a brand new computer and tried to sync my data (favorites, websites, etc) but nothing has synced. So I guess my question is should my info etc. have been saved somewhere in your guys servers or do I have to have two or more devices syncing with each other?

I may have misunderstood the concept of Sync but my problem is that I had synced my browser on my first computer (not to any other computer) and then i wanted to sell my computer so I cleared all the data and sold it. A few weeks later I bought a brand new computer and tried to sync my data (favorites, websites, etc) but nothing has synced. So I guess my question is should my info etc. have been saved somewhere in your guys servers or do I have to have two or more devices syncing with each other?

Chosen solution

If you didn't "unlink" Sync before deleting all your data from the old PC, and were connected to the internet, your data was probably wiped from the Sync server as it was being cleared - depending on how you cleared that data.

What was the last version of Firefox you were using on the computer you sold? And which version of Firefox did you install on the new computer?

Firefox 29 had a new version of Sync, which had major changes over Firefox 28 in the way Sync works. Firefox 29 also required the user to update their Sync account.

Skaityti atsakymą kartu su kontekstu 👍 1

All Replies (4)

more options

hello, sync is built for keeping multiple connected devices on the same level. it might work as a backup but there are no guarantees on it...

more options

So there is no way to recover my lost info and stuff?

more options

Chosen Solution

If you didn't "unlink" Sync before deleting all your data from the old PC, and were connected to the internet, your data was probably wiped from the Sync server as it was being cleared - depending on how you cleared that data.

What was the last version of Firefox you were using on the computer you sold? And which version of Firefox did you install on the new computer?

Firefox 29 had a new version of Sync, which had major changes over Firefox 28 in the way Sync works. Firefox 29 also required the user to update their Sync account.

more options

Wow thats sucks, thanks though.