Firefox constantly crashing to desktop or freezing when on YouTube
So every day, multiple times Firefox Nightly either crashes to the crash report, stops responding, or on rare occasions freezes my whole computer causing me to restart. The thing is, this only seems to happen when im on YouTube. Also, while on YouTube, videos that are in full screen mode sometimes freeze and when i try to exit out full screen mode the Firefox window goes black but i can still do stuff like pause and play, i just cant see.
All Replies (9)
What Firefox version are u running? Since YouTube uses Adobe Flash, it may be Adobe Flash's fault. See if your Flash player is up-to-date and if not, update it. If you don't want to use Adobe Flash, try the html5 video player for YouTube. Just install it here: https://addons.mozilla.org/en-US/firefox/addon/youtube-all-html5/?src=ss and then you can even change the options so that YouTube automatically changes to a quality of ur choice. e.g. 360p, 720p, 1080p
I'm currently using Nightly version 34.0a1. Flash is up to date. I've installed the all html5 plugin and set it so YouTube doesn't use Flash but i still get crashes
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-5d197f41-b772-46d4-b607-78c762140819 bp-a9a0fedd-cd01-4017-9a47-75d2f2140819 bp-d3fd5344-89ec-4309-8f80-08d952140819 bp-12c412c3-9762-4be8-b378-227aa2140819 bp-2d08f14f-ef0d-4879-a40e-237f12140819
Wait, ur using firefox 34.0a1? The stable version is only 31.0 so far. 34.0a1 is probably not stable -> https://nightly.mozilla.org/ as the website says: These builds are for testing purposes
So what is the latest 64x version of Firefox?
Mozilla doesn't have a 64-bit version of Firefox for Windows OS's.
Okay so i uninstalled Nightly and installed Firefox and im still getting crashes
My Nightly had no such problems until the update to 35.0a1. Now I'm getting those crashes again.
When crash reports are needed, I can post some on request