Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

why does 3.6.13 cut off part of each printed page 3.6.12 ok on computers we haven't upgraded, IE okay on all machines

more options

After I upgraded two of our computers (both running Vista) to Firefox 3.6.13 I noticed that the top was cut off of printed web pages to all printers. I tried IE(8.0.6001) and it printed correctly on both. This had not been a problem using 3.6.12, in fact another one of our Vista computers had not been upgraded and it still printed correctly. I've done nothing to printing preferences to either of the computers running 3.6.13 and compared all settings to the 3.6.12 computer and they're identical.

After I upgraded two of our computers (both running Vista) to Firefox 3.6.13 I noticed that the top was cut off of printed web pages to all printers. I tried IE(8.0.6001) and it printed correctly on both. This had not been a problem using 3.6.12, in fact another one of our Vista computers had not been upgraded and it still printed correctly. I've done nothing to printing preferences to either of the computers running 3.6.13 and compared all settings to the 3.6.12 computer and they're identical.

Solution eye eponami

Sorry, that shouldn't happen with a minor version security update. No one else has reported that happening since the 3.6.13 update came out in mid-December. Make sure that your upper margins haven't changed in Firefox - File > Page Setup > Margins&Header/Footer

If that isn't the problem, try doing a reset of all the prefs for that printer in about:config.
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

Tanga eyano oyo ndenge esengeli 👍 3

All Replies (1)

more options

Solution eye oponami

Sorry, that shouldn't happen with a minor version security update. No one else has reported that happening since the 3.6.13 update came out in mid-December. Make sure that your upper margins haven't changed in Firefox - File > Page Setup > Margins&Header/Footer

If that isn't the problem, try doing a reset of all the prefs for that printer in about:config.
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer