From the Plugins installed section on your report you do have an outdated version of Flash (10.0 r45). Please try to follow the instructions at managing the Flash plugin and see if that helps.

Thanks for your response. I have previously reviewed this. The only potential problem it seems to resolve is having 2 versions of Shockwave installed. I only have one. The only thing I can think of to do is just uninstall the one version and see if it will trigger an installation. When I go to the Flash install site, I agree to the terms and get the next screen that says download will start. I never get a message asking if it's ok to run or anything. No matter where I look for a download for Flash I wind up at the same place with the same problem. Any suggestions would be most appreciated.

Thanks

Please follow the instructions for "Uninstalling Flash" and then for "Updating Flash" as detailed in managing the Flash plugin.

Thanks Alex. I guess I posted under your id by accident, but I sure appreciate your help. I considered doing that, but know I really don't understand Flash and was afraid of "breaking" something.

Alex I wanted to let you know that your solution worked. I was able to uninstall and reinstall Flash with no problem. I really appreciate your help.