Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Missing bookmarks and passwords

  • 5 biyano
  • 0 eza na bankokoso oyo
  • 8 views
  • Eyano yasuka ya Bithiah

dreddbatfan66
dreddbatfan66
more options

I installed the latest version of Firefox browser and now my bookmarks and passwords are gone.How can I get them back or can I go back to before the update to the previous version to get everything back. I'm disabled and I rely on my computer to stay in touch with everything and I can't remember all my bookmarks and passwords. I tried one method from the website and it said that I had 11 bookmarks but it didn't restore them. Anybody that can help I would greatly appreciate it.

I installed the latest version of Firefox browser and now my bookmarks and passwords are gone.How can I get them back or can I go back to before the update to the previous version to get everything back. I'm disabled and I rely on my computer to stay in touch with everything and I can't remember all my bookmarks and passwords. I tried one method from the website and it said that I had 11 bookmarks but it didn't restore them. Anybody that can help I would greatly appreciate it.

Solution eye eponami

Hey there!

That's great news! Well except for not recovering the passwords. See here for steps to recover the passwords from the profile folder: https://mzl.la/3kbzrLb .

I am using a Mac so I am not entirely sure how the steps work as it is mainly applicable to Windows. If you're using a Mac, do tell so I can try to find the alternative steps.

Hope it works!

Bithiah

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (5)

Bithiah
Bithiah
more options

Hey there!

Please see the following the article on how to recover your bookmarks: https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Also: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Hope I helped!

Kind regards,

Bithiah

dreddbatfan66
dreddbatfan66 Nkolo motuna
more options

Hi Bithiah,I got my bookmarks back but not my passwords.How do I get them back from my old/default profile?Thanks for your help and I hope to hear from you again soon.

Bithiah
Bithiah
more options

Solution eye oponami

Hey there!

That's great news! Well except for not recovering the passwords. See here for steps to recover the passwords from the profile folder: https://mzl.la/3kbzrLb .

I am using a Mac so I am not entirely sure how the steps work as it is mainly applicable to Windows. If you're using a Mac, do tell so I can try to find the alternative steps.

Hope it works!

Bithiah

dreddbatfan66
dreddbatfan66 Nkolo motuna
more options

Hi Bithiah,Just wanted to let you know that all my passwords,usernames and websites showed up the next day when I started up firefox again.Is there a way to save all that information on my computer?So that I can print it out in case everything gets lost permantly?Thanks a million for everything you've been a big help.

Bithiah
Bithiah
more options

I am glad I could be of some help! Well I recommend you to export your bookmarks and passwords and store them somewhere safe. So let's say the same issue of disappearance of bookmarks & passwords happens again, you can just import the files from earlier.

How to export passwords -> https://mzl.la/3paI340 How to export bookmarks -> http://mzl.la/1BAQB3f

How to import passwords ->https://mzl.la/3ZwNYRT How to import bookmarks -> http://mzl.la/1BAQuVo

You can certainly print out the files but I think that would be unnecessary but it's solely up to you. I would recommend you to keep the files in a USB stick.