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Firefox crashing on start but no crash report when using about:crashes in troubleshooting mode

jeff.schmid
jeff.schmid
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Windows Event viewer shows Firefox has crashed but Firefox does not show it. Attempting to troubleshoot the problem. This started 2/8/2022. After reinstalling Firefox the event viewer is no longer reporting crashes so the event viewer reports I am including are from yesterday before anything was done. Tried doing a refresh, clearing cash and history and temp files, uninstalling Firefox and reinstall a fresh copy. Tried all of the troubleshooting instructions I could find on the site. In normal mode I cannot open any pages including the Firefox settings, Add-on or any other pages except Help, About and troubleshooting pages. All I get no matter what I put in the URL field is a blank page. No Error or message of any kind.

The following is a copy of the More troubleshooting information page:

Application Basics

Name: Firefox Version: 97.0 Build ID: 20220202182137 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0 OS: Windows_NT 10.0 19044 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by safe mode Remote Processes: 5 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out Version: 2.0.0 ID: [email protected]

Name: Firefox Screenshots Version: 39.0.1 ID: [email protected]

Name: Form Autofill Version: 1.0.1 ID: [email protected]

Name: Picture-In-Picture Version: 1.0.0 ID: [email protected]

Name: Web Compatibility Interventions Version: 29.7.0 ID: [email protected]

Name: WebCompat Reporter Version: 1.4.2 ID: [email protected]

Remote Features

Remote Processes

Type: Web Content Count: 2 / 8

Type: Privileged About Count: 1

Type: Extension Count: 1

Type: Preallocated Count: 1

Add-ons

Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: [email protected]

Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: [email protected]

Name: Bing Type: extension Version: 1.3 Enabled: true ID: [email protected]

Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: [email protected]

Name: eBay Type: extension Version: 1.3 Enabled: true ID: [email protected]

Name: Google Type: extension Version: 1.1 Enabled: true ID: [email protected]

Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: [email protected]

Name: uBlock Origin Type: extension Version: 1.18.4 Enabled: false ID: [email protected]

Security Software

Type: Webroot SecureAnywhere

Type:

Type: Windows Firewall

Graphics

Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Target Frame Rate: 60 DirectWrite: true (10.0.19041.1415) GPU #1 Active: Yes Description: Intel(R) UHD Graphics 630 Vendor ID: 0x8086 Device ID: 0x3e98 Driver Version: 26.20.100.7642 Driver Date: 1-22-2020 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: 0 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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 Display0: 1920x1200@59Hz : Intel(R) UHD Graphics 630 Display1: 1920x1200@59Hz : Intel(R) UHD Graphics 630 DisplayCount: 2 HardwareStretching: both=2 window-only=0 full-screen-only=0 none=0 error=0 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: available by default blocked by runtime: Safe-mode is enabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT: available by default unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly WINDOW_OCCLUSION: disabled by default: Disabled by default


Failure Log (#0) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt

Media

Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 47.27ms (2.95) Output Devices Name: Group Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Speakers (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Digital Audio (S/PDIF) (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Input Devices Name: Group Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Line (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000

Enumerate database

Environment Variables

MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini MOZ_SKELETON_UI_RESTARTING: 1

Experimental Features

about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false Developer Tools: Execution Context Selector (devtools.webconsole.input.context): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Win32k Lockdown (security.sandbox.content.win32k-disable): false

Remote Experiments

More from Mozilla Panel - Fx97 Release: treatment

Important Modified Preferences

browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220202182137 browser.startup.homepage_override.buildID: 20220202182137 browser.startup.homepage_override.mstone: 97.0 browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.skipHeuristicsCheck: true dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 97.0 idle.lastDailyNotification: 1644350777 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1644350310 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20220202182137 media.gmp-manager.lastCheck: 1644350310 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1644350311 media.gmp-widevinecdm.version: 4.10.2391.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.enabled: false network.prefetch-next: false places.database.lastMaintenance: 1644350778 privacy.cpd.sessions: false privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1644350778028 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 0 security.remote_settings.crlite_filters.checked: 1644354191 security.remote_settings.intermediates.checked: 1644354191 security.sandbox.content.tempDirSuffix: {450699ea-39b0-404c-b163-96d266bf0724} services.sync.engine.addresses.available: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1644350777 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

fission.autostart.session: false

Places Database

Accessibility

Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:

Library Versions

NSPR Expected minimum version: 4.33 Version in use: 4.33

NSS Expected minimum version: 3.74 Version in use: 3.74

NSSSMIME Expected minimum version: 3.74 Version in use: 3.74

NSSSSL Expected minimum version: 3.74 Version in use: 3.74

NSSUTIL Expected minimum version: 3.74 Version in use: 3.74

Sandbox

Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set

Startup Cache

Disk Cache Path: C:\Users\JSchmid\AppData\Local\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\startupCache\startupCache.8.little Ignore Disk Cache: true Found Disk Cache on Init: true Wrote to Disk Cache: true

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Remote Debugging (Chromium Protocol)

Accepting Connections: false URL:

Printing

Modified print settings


The following is the events from the event viewer: Log Name: Application Source: Application Error Date: 2/8/2022 5:08:37 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: JSCHMID0121.ad.bigvisualgroup.com Description: Faulting application name: firefox.exe, version: 97.0.0.8068, time stamp: 0x61fadc80 Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76 Exception code: 0xc0000005 Fault offset: 0x00000000000a1fe7 Faulting process id: 0x27fc Faulting application start time: 0x01d81d40ccd42b44 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Version>0</Version>
   <Level>2</Level>
   <Task>100</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2022-02-08T23:08:37.4842245Z" />
   <EventRecordID>58698</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>97.0.0.8068</Data>
   <Data>61fadc80</Data>
   <Data>ntdll.dll</Data>
   <Data>10.0.19041.1466</Data>
   <Data>e2f8ca76</Data>
   <Data>c0000005</Data>
   <Data>00000000000a1fe7</Data>
   <Data>27fc</Data>
   <Data>01d81d40ccd42b44</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
   <Data>8b6b18fe-6714-4c4e-897e-8aec678d933b</Data>
   <Data>
   </Data>
   <Data>
   </Data>
 </EventData>

</Event>

Log Name: Application Source: Windows Error Reporting Date: 2/8/2022 5:08:41 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: JSCHMID0121.ad.bigvisualgroup.com Description: Fault bucket 2092159909693864555, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0

Problem signature: P1: firefox.exe P2: 97.0.0.8068 P3: 61fadc80 P4: ntdll.dll P5: 10.0.19041.1466 P6: e2f8ca76 P7: c0000005 P8: 00000000000a1fe7 P9: P10:

Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt

These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b6fa44d594e273df1947f3dfb59f5ebb7d6c1de_1fd2ca00_8cda3b67-69d9-467c-b340-fb1005582a29

Analysis symbol: Rechecking for solution: 0 Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b Report Status: 268435456 Hashed bucket: 0be61e8b361c4152ad08d85a669dba6b Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Windows Error Reporting" />
   <EventID Qualifiers="0">1001</EventID>
   <Version>0</Version>
   <Level>4</Level>
   <Task>0</Task>
   <Opcode>0</Opcode>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2022-02-08T23:08:41.2745645Z" />
   <EventRecordID>58699</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" />
   <Channel>Application</Channel>
   <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer>
   <Security />
 </System>
 <EventData>
   <Data>2092159909693864555</Data>
   <Data>4</Data>
   <Data>APPCRASH</Data>
   <Data>Not available</Data>
   <Data>0</Data>
   <Data>firefox.exe</Data>
   <Data>97.0.0.8068</Data>
   <Data>61fadc80</Data>
   <Data>ntdll.dll</Data>
   <Data>10.0.19041.1466</Data>
   <Data>e2f8ca76</Data>
   <Data>c0000005</Data>
   <Data>00000000000a1fe7</Data>
   <Data>
   </Data>
   <Data>
   </Data>
   <Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt</Data> 

   <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b6fa44d594e273df1947f3dfb59f5ebb7d6c1de_1fd2ca00_8cda3b67-69d9-467c-b340-fb1005582a29</Data>
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   <Data>0</Data>
   <Data>8b6b18fe-6714-4c4e-897e-8aec678d933b</Data>
   <Data>268435456</Data>
   <Data>0be61e8b361c4152ad08d85a669dba6b</Data>
   <Data>0</Data>
 </EventData>

</Event>

Windows Event viewer shows Firefox has crashed but Firefox does not show it. Attempting to troubleshoot the problem. This started 2/8/2022. After reinstalling Firefox the event viewer is no longer reporting crashes so the event viewer reports I am including are from yesterday before anything was done. Tried doing a refresh, clearing cash and history and temp files, uninstalling Firefox and reinstall a fresh copy. Tried all of the troubleshooting instructions I could find on the site. In normal mode I cannot open any pages including the Firefox settings, Add-on or any other pages except Help, About and troubleshooting pages. All I get no matter what I put in the URL field is a blank page. No Error or message of any kind. The following is a copy of the More troubleshooting information page: Application Basics ------------------ Name: Firefox Version: 97.0 Build ID: 20220202182137 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0 OS: Windows_NT 10.0 19044 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by safe mode Remote Processes: 5 Enterprise Policies: Active Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: true Crash Reports for the Last 3 Days --------------------------------- Firefox Features ---------------- Name: DoH Roll-Out Version: 2.0.0 ID: [email protected] Name: Firefox Screenshots Version: 39.0.1 ID: [email protected] Name: Form Autofill Version: 1.0.1 ID: [email protected] Name: Picture-In-Picture Version: 1.0.0 ID: [email protected] Name: Web Compatibility Interventions Version: 29.7.0 ID: [email protected] Name: WebCompat Reporter Version: 1.4.2 ID: [email protected] Remote Features --------------- Remote Processes ---------------- Type: Web Content Count: 2 / 8 Type: Privileged About Count: 1 Type: Extension Count: 1 Type: Preallocated Count: 1 Add-ons ------- Name: Add-ons Search Detection Type: extension Version: 2.0.0 Enabled: true ID: [email protected] Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: [email protected] Name: Bing Type: extension Version: 1.3 Enabled: true ID: [email protected] Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: [email protected] Name: eBay Type: extension Version: 1.3 Enabled: true ID: [email protected] Name: Google Type: extension Version: 1.1 Enabled: true ID: [email protected] Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: [email protected] Name: uBlock Origin Type: extension Version: 1.18.4 Enabled: false ID: [email protected] Security Software ----------------- Type: Webroot SecureAnywhere Type: Type: Windows Firewall Graphics -------- Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Target Frame Rate: 60 DirectWrite: true (10.0.19041.1415) GPU #1 Active: Yes Description: Intel(R) UHD Graphics 630 Vendor ID: 0x8086 Device ID: 0x3e98 Driver Version: 26.20.100.7642 Driver Date: 1-22-2020 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: 0 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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Display0: 1920x1200@59Hz : Intel(R) UHD Graphics 630 Display1: 1920x1200@59Hz : Intel(R) UHD Graphics 630 DisplayCount: 2 HardwareStretching: both=2 window-only=0 full-screen-only=0 none=0 error=0 ClearType Parameters: \\.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \\.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] Decision Log HW_COMPOSITING: available by default blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: available by default blocked by runtime: Safe-mode is enabled WEBRENDER: available by default unavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default unavailable-no-angle by runtime: ANGLE is disabled WEBRENDER_DCOMP_PRESENT: available by default unavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly WINDOW_OCCLUSION: disabled by default: Disabled by default Failure Log (#0) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 48000 Roundtrip latency (standard deviation): 47.27ms (2.95) Output Devices Name: Group Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Speakers (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Digital Audio (S/PDIF) (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 DELL U2415 (Intel(R) Display Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&6e312be&0&0201 Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Input Devices Name: Group Line In (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A182&REV_1003\4&6e312be&0&0001 Line (Dell AC511 USB SoundBar): USB\VID_413C&PID_A503&MI_00\8&c825df&0&0000 Enumerate database Environment Variables --------------------- MOZ_APP_RESTART: 1 MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\JSchmid\AppData\Roaming\Mozilla\Firefox\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files\Mozilla Firefox\firefox.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files\Mozilla Firefox\browser\crashreporter-override.ini MOZ_SKELETON_UI_RESTARTING: 1 Experimental Features --------------------- about:home startup cache (browser.startup.homepage.abouthome_cache.enabled): false Cookies: SameSite=Lax by default (network.cookie.sameSite.laxByDefault): false Cookies: SameSite=None requires secure attribute (network.cookie.sameSite.noneRequiresSecure): false Cookies: Schemeful SameSite (network.cookie.sameSite.schemeful): false CSS: Constructable Stylesheets (layout.css.constructable-stylesheets.enabled): false CSS: Masonry Layout (layout.css.grid-template-masonry-value.enabled): false Developer Tools: Compatibility Panel (devtools.inspector.compatibility.enabled): false Developer Tools: Execution Context Selector (devtools.webconsole.input.context): true Developer Tools: Service Worker debugging (devtools.debugger.features.windowless-service-workers): false Media: JPEG XL (image.jxl.enabled): false Address Bar: show results during IME composition (browser.urlbar.keepPanelOpenDuringImeComposition): false Web API: WebGPU (dom.webgpu.enabled): false WebRTC Global Mute Toggles (privacy.webrtc.globalMuteToggles): false Win32k Lockdown (security.sandbox.content.win32k-disable): false Remote Experiments ------------------ More from Mozilla Panel - Fx97 Release: treatment Important Modified Preferences ------------------------------ browser.contentblocking.category: standard browser.search.region: US browser.sessionstore.upgradeBackup.latestBuildID: 20220202182137 browser.startup.homepage_override.buildID: 20220202182137 browser.startup.homepage_override.mstone: 97.0 browser.urlbar.placeholderName: Google browser.urlbar.quicksuggest.migrationVersion: 2 browser.urlbar.quicksuggest.scenario: offline browser.urlbar.tipShownCount.searchTip_onboard: 4 doh-rollout.balrog-migration-done: true doh-rollout.doneFirstRun: true doh-rollout.home-region: US doh-rollout.skipHeuristicsCheck: true dom.forms.autocomplete.formautofill: true extensions.lastAppVersion: 97.0 idle.lastDailyNotification: 1644350777 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1644350310 media.gmp-gmpopenh264.version: 1.8.1.1 media.gmp-manager.buildID: 20220202182137 media.gmp-manager.lastCheck: 1644350310 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1644350311 media.gmp-widevinecdm.version: 4.10.2391.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true network.dns.disablePrefetch: true network.http.speculative-parallel-limit: 0 network.predictor.enabled: false network.prefetch-next: false places.database.lastMaintenance: 1644350778 privacy.cpd.sessions: false privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1644350778028 privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.sanitize.timeSpan: 0 security.remote_settings.crlite_filters.checked: 1644354191 security.remote_settings.intermediates.checked: 1644354191 security.sandbox.content.tempDirSuffix: {450699ea-39b0-404c-b163-96d266bf0724} services.sync.engine.addresses.available: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1644350777 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- fission.autostart.session: false Places Database --------------- Accessibility ------------- Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator: Library Versions ---------------- NSPR Expected minimum version: 4.33 Version in use: 4.33 NSS Expected minimum version: 3.74 Version in use: 3.74 NSSSMIME Expected minimum version: 3.74 Version in use: 3.74 NSSSSL Expected minimum version: 3.74 Version in use: 3.74 NSSUTIL Expected minimum version: 3.74 Version in use: 3.74 Sandbox ------- Content Process Sandbox Level: 6 Effective Content Process Sandbox Level: 6 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Preference not set Startup Cache ------------- Disk Cache Path: C:\Users\JSchmid\AppData\Local\Mozilla\Firefox\Profiles\e2ydafgj.default-release-1644349980615\startupCache\startupCache.8.little Ignore Disk Cache: true Found Disk Cache on Init: true Wrote to Disk Cache: true Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"] Remote Debugging (Chromium Protocol) ------------------------------------ Accepting Connections: false URL: Printing -------- Modified print settings ----------------------- The following is the events from the event viewer: Log Name: Application Source: Application Error Date: 2/8/2022 5:08:37 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: JSCHMID0121.ad.bigvisualgroup.com Description: Faulting application name: firefox.exe, version: 97.0.0.8068, time stamp: 0x61fadc80 Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76 Exception code: 0xc0000005 Fault offset: 0x00000000000a1fe7 Faulting process id: 0x27fc Faulting application start time: 0x01d81d40ccd42b44 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-02-08T23:08:37.4842245Z" /> <EventRecordID>58698</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>97.0.0.8068</Data> <Data>61fadc80</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.1466</Data> <Data>e2f8ca76</Data> <Data>c0000005</Data> <Data>00000000000a1fe7</Data> <Data>27fc</Data> <Data>01d81d40ccd42b44</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>8b6b18fe-6714-4c4e-897e-8aec678d933b</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 2/8/2022 5:08:41 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: JSCHMID0121.ad.bigvisualgroup.com Description: Fault bucket 2092159909693864555, type 4 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: firefox.exe P2: 97.0.0.8068 P3: 61fadc80 P4: ntdll.dll P5: 10.0.19041.1466 P6: e2f8ca76 P7: c0000005 P8: 00000000000a1fe7 P9: P10: Attached files: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt These files may be available here: \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b6fa44d594e273df1947f3dfb59f5ebb7d6c1de_1fd2ca00_8cda3b67-69d9-467c-b340-fb1005582a29 Analysis symbol: Rechecking for solution: 0 Report Id: 8b6b18fe-6714-4c4e-897e-8aec678d933b Report Status: 268435456 Hashed bucket: 0be61e8b361c4152ad08d85a669dba6b Cab Guid: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Version>0</Version> <Level>4</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2022-02-08T23:08:41.2745645Z" /> <EventRecordID>58699</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>JSCHMID0121.ad.bigvisualgroup.com</Computer> <Security /> </System> <EventData> <Data>2092159909693864555</Data> <Data>4</Data> <Data>APPCRASH</Data> <Data>Not available</Data> <Data>0</Data> <Data>firefox.exe</Data> <Data>97.0.0.8068</Data> <Data>61fadc80</Data> <Data>ntdll.dll</Data> <Data>10.0.19041.1466</Data> <Data>e2f8ca76</Data> <Data>c0000005</Data> <Data>00000000000a1fe7</Data> <Data> </Data> <Data> </Data> <Data> \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERC879.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD26D.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD329.tmp.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD356.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD377.tmp.txt</Data> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_firefox.exe_b6fa44d594e273df1947f3dfb59f5ebb7d6c1de_1fd2ca00_8cda3b67-69d9-467c-b340-fb1005582a29</Data> <Data> </Data> <Data>0</Data> <Data>8b6b18fe-6714-4c4e-897e-8aec678d933b</Data> <Data>268435456</Data> <Data>0be61e8b361c4152ad08d85a669dba6b</Data> <Data>0</Data> </EventData> </Event>

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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jeff.schmid said
Tried all of the troubleshooting instructions I could find on the site. In normal mode I cannot open any pages including the Firefox settings, Add-on or any other pages except Help, About and troubleshooting pages. All I get no matter what I put in the URL field is a blank page. No Error or message of any kind.

Hi Jeff, sorry to hear about this problem. You mentioned normal mode, does that mean if you restart Firefox in Troubleshoot (Safe) Mode, it works normally? That can indicate a problem with one of the things that is disabled in that mode, particularly:

  • incompatibility with graphics card driver software (hardware acceleration)
  • add-ons
  • JavaScript compilers
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Oh wait, I just saw "Webroot SecureAnywhere"

There is a known issue with 64-bit Firefox 97, Webroot SecureAnywhere, and a recent Windows 10-11 update: Firefox is barely functional, if at all, due to a conflict.

People are working with Webroot to issue an update.

Until then, a user posted that one workaround is to run Firefox 97 in backwards compatibility mode. I haven't tested this myself, but here is how you would set that up:

(1) Open the Properties dialog for your Firefox shortcut. Either:

  • right-click a Desktop shortcut, then click Properties
  • right-click a pinned Taskbar icon, then right-click the Firefox (or Mozilla Firefox) item, then click Properties

(2) Switch to the Compatibility tab

(3) Check the box for "Run this program in compatibility mode for"

(4) If the selector for that option is not set on Windows 8, switch it to Windows 8

As a result of this change, you may notice that some Windows 10-specific features and styling are disabled. However, I am not aware of any major changes. If you experiment with this, let us know your experience.