Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Program crash after migrating Profil folder from PC to laptop (Thunderbird 78.5.0 Windows 10)

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 3 views
  • Eyano yasuka ya Wayne Mery

gelchhuber
gelchhuber
more options

Hello this is Guenther, Today on November 23rd, 2020 I migrated my installation of Thunderbird 78.5.0 (64-Bit) from the PC Windows 10 to my laptop also Windows 10. To do this, I installed Thunderbird on the laptop and then replaced the new profile folder with a copy of my old original profile folder. The old profile got the new name. After entering Thunderbird, all directories and email were there.

But when I closed Thunderbird and reopened it, Thunderbird crashed. What can I do to secure my e-mails in the long term and use them on a new computer? Who can help me? Thank you!

My E-Mail is: [email protected]

Hello this is Guenther, Today on November 23rd, 2020 I migrated my installation of Thunderbird 78.5.0 (64-Bit) from the PC Windows 10 to my laptop also Windows 10. To do this, I installed Thunderbird on the laptop and then replaced the new profile folder with a copy of my old original profile folder. The old profile got the new name. After entering Thunderbird, all directories and email were there. But when I closed Thunderbird and reopened it, Thunderbird crashed. What can I do to secure my e-mails in the long term and use them on a new computer? Who can help me? Thank you! My E-Mail is: [email protected]

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

gelchhuber,

Please post your crash IDs here. See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird