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Zoom Problem

gregrenraw
gregrenraw
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I am getting a message that "\??\C:\Programs Files (x86) Mozilla Firefox .exe” cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version available.

I am getting a message that "\??\C:\Programs Files (x86) Mozilla Firefox .exe” cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version available.

All Replies (1)

Jeff Grossman
Jeff Grossman
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Hi,

The line you quoted looks a little strange. It should have more slashes in it. Can you take a screenshot of the error message?

Anyway, if the error is what it appears to be, then maybe you have been given the wrong version of FF to install. What version of Windows are you using? And, what does it say when you look in FF at Hamburger Menu->Help->About FireFox ?


Jeff