Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird keeps crashing before it can even open!

  • 1 eyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya Wayne Mery

brwe01
brwe01
more options

While trying to open the program, I get a popup saying it crashed & giving the options to restart or quit. If I go for "restart", it pops up again after a couple of seconds. I had both versions 52 & 68. I uninstalled #68, but when I try with #52.1.0, I keep getting a message that says, "Your computer must be restarted to complete a previous upgrade of Thunderbird." When I restart, the SAME cycle repeats ad nauseum!

While trying to open the program, I get a popup saying it crashed & giving the options to restart or quit. If I go for "restart", it pops up again after a couple of seconds. I had both versions 52 & 68. I uninstalled #68, but when I try with #52.1.0, I keep getting a message that says, "Your computer must be restarted to complete a previous upgrade of Thunderbird." When I restart, the SAME cycle repeats ad nauseum!

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please post your crash IDs here. See instructions at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird