Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

PDFs opened in Firefox don't display correctly, but work perfectly in Chrome

WendyB
WendyB
more options

I've uploaded a few PDFs to my company's website, but when I open the PDFs in Firefox they display and print incorrectly (with elements of my company logo in weird places). If I open the PDFs in Chrome, they display and print perfectly. My designer can't find any hidden layers in the PDF, so that's not the problem.

I've uploaded a few PDFs to my company's website, but when I open the PDFs in Firefox they display and print incorrectly (with elements of my company logo in weird places). If I open the PDFs in Chrome, they display and print perfectly. My designer can't find any hidden layers in the PDF, so that's not the problem.
Bafoto sur écran jointes

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi WendyB, I see that in a different PDF as well (comparison attached). When I look in Acrobat, there are innerable little elements being drawn in the page and possibly some of the positioning isn't being interpreted the same way for some reason. Is there any possibility of merging the graphical elements together into a single image so there are fewer individually positioned bits and pieces?

Since this problem affects the pdf.js project that Firefox uses to render PDFs -- even testing in the latest version of the viewer available at https://mozilla.github.io/pdf.js/web/viewer.html -- you may want to file an issue on their Github repository:

https://github.com/mozilla/pdf.js/issues/