Firefox crashes
Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc
Solution eye eponami
please try to remove the zemana keylogger software altogether - it's known to cause problems with eset: https://bugzilla.mozilla.org/show_bug.cgi?id=1501362
Tanga eyano oyo ndenge esengeli 👍 0All Replies (7)
465bob said
Crash ID: bp-d11e3251-e87c-4846-82c9-4c6400191125 Cannot load in safe mode (Firefox wont open) Uninstalled firefox and reinstalled - still wont open and gives me info that Firefox has crashed etc Using Windows 10 Firefox 70.0.1 Disconnected Express VPN but no difference
bp-d11e3251-e87c-4846-82c9-4c6400191125 Signature: PR_Write | nsFileStreamBase::Write
mbae64.dll = Malwarebytes Anti-Exploit
KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd
KERNELBASE.dll = Microsoft
user32.dll = Windows User API
As a test, disable Malwarebytes. If the problem continues, disable AntiLogger Free.
Tks for assistance FredMcD - Disabled Malwarebytes and then Zemana AntiLogger - unfortunately Firefox continued to crash on startup
Please post the new crash reports.
bp-6ef1b255-19ce-443f-883d-f30710191125.txt
Solution eye oponami
please try to remove the zemana keylogger software altogether - it's known to cause problems with eset: https://bugzilla.mozilla.org/show_bug.cgi?id=1501362