Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

firefox recognize only one of two devices connected to firefox site

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 2 views
  • Eyano yasuka ya cor-el

niteOwLTwO
niteOwLTwO
more options

i had both my tablet and phone connected to ff and in process syncing devices. stsrted process on one device and inadvertantly answered a question on the other device. i believe this is the reason ff only sees one device and stops the process. It sends msg Unable to sync only one device. Do i need to reInstall ff app? And if so, should i install ff for tabs and phones or the one i'm currently using which is ff for windows/mac/linux ?

i had both my tablet and phone connected to ff and in process syncing devices. stsrted process on one device and inadvertantly answered a question on the other device. i believe this is the reason ff only sees one device and stops the process. It sends msg Unable to sync only one device. Do i need to reInstall ff app? And if so, should i install ff for tabs and phones or the one i'm currently using which is ff for windows/mac/linux ?

All Replies (2)

niteOwLTwO
niteOwLTwO Nkolo motuna
more options

feels good to have company, i might just reinstall ff (for tablets and phone). have you been waiting long for an answer?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

In case of issues with Sync you can try this: Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync". Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave). Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. Delete and re-create the Firefox account or change the Sync password. Note that changing the Sync password will wipe all data stored on the Sync server.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.