Firefox crashes
Hello! Firefox crashes several times a day. Sometime only one tab, sometimes the whole browser. Even in secure mode. I have installed Firefox again, but the problem is still there. I think it starts with the last W10 Update some days before.
Solution eye eponami
I have changed the swapfile. Now Firefox seems to work. No more chrashes in the Moment. Thank you
Tanga eyano oyo ndenge esengeli 👍 0All Replies (6)
go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.
Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with.
Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.
Note : Hardware Acceleration is for Video Card, Monitor to see if remain off or to turn back on.
Please let us know if this solved your issue or if need further assistance.
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.
bp-2de2e1ca-c52c-4ab2-8e6b-bf4fe0180110 10.01.2018 20:29 bp-c383b78f-84f5-4e33-baf0-0f60d1180110 10.01.2018 19:41 bp-186e5621-6460-4d70-824f-cda111180110 10.01.2018 19:02 bp-495c3d9b-4948-4c0e-96a5-dbec81180107 07.01.2018 21:37 bp-70eda2b3-877b-4ea8-9a6a-ae3231180107 07.01.2018 21:33 bp-e858db10-3e78-4d34-8528-dfdb11180107 07.01.2018 20:46 bp-0095f54b-a016-4bf9-bc93-06c191180106 06.01.2018 21:54 bp-b1b96d49-183c-47e9-be3f-c91980180106 06.01.2018 21:29 bp-8743831d-bfdd-44e2-926a-1bf951180106 06.01.2018 21:27 bp-6f5eccf7-e2cd-4ce1-b005-cc0f11180106 06.01.2018 21:17 bp-e739b3d4-3c1e-4f34-a330-f941b1180106 06.01.2018 21:15 bp-8f41eccc-5591-471c-b31d-7597a1180106 06.01.2018 21:11 bp-59129131-6c6e-4763-9be0-2cda10180106 06.01.2018 21:10 bp-6b3b2893-b66c-4cbd-a805-0e7f71180106 06.01.2018 18:38 bp-4d474139-adac-48b0-b953-9470b0180106 06.01.2018 18:28 bp-ce9a02f9-d4df-4686-a548-09cc51180106 06.01.2018 12:00
Product Firefox Release Channel release Version 57.0.4 Build ID 20180103231032 OS Windows 10 OS Version 10.0.16299
bp-2de2e1ca-c52c-4ab2-8e6b-bf4fe0180110 Signature: arena_run_split | arena_run_alloc | je_malloc | mozilla::BufferList<T>::AllocateSegment
System Memory Use Percentage 89
inproc_agent.dll = Kaspersky Inproc Agent
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
ntdll.dll = Microsoft
klsihk64.dll = AO Kaspersky Lab ++++++++++++++++++++++++++++++++++++++++++++++++ bp-c383b78f-84f5-4e33-baf0-0f60d1180110 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
System Memory Use Percentage 91
inproc_agent.dll = Kaspersky Inproc Agent
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
ntdll.dll = Microsoft
klsihk64.dll = AO Kaspersky Lab ++++++++++++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs 1365207 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
inproc_agent.dll = Kaspersky Inproc Agent
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
ntdll.dll = Microsoft
klsihk64.dll = AO Kaspersky Lab
1337105 NEW --- Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured
1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured ++++++++++++++++++++++++++++++++++++++++++++++++ bp-186e5621-6460-4d70-824f-cda111180110 Signature: arena_run_split | arena_malloc_large | moz_xmalloc | mozilla::BufferList<T>::AllocateSegment
System Memory Use Percentage 90
inproc_agent.dll = Kaspersky Inproc Agent
ntdll.dll = Microsoft
klsihk64.dll = AO Kaspersky Lab
Update Kaspersky. If there is still a problem, disable it.
Solution eye oponami
I have changed the swapfile. Now Firefox seems to work. No more chrashes in the Moment. Thank you