what to do with error message. 401 Authorization Required
When I try to open home page on Firefox the error message '401 Authorization Required'. I can open other browsers and I have tried rebooting my iMac and restarting my BT Hub to no avial, so it seems to be a problem with Firefox/homepage. As that is what I am used to and Safari seems strange to me I need to get this back to the original set up.
Solution eye eponami
Do you use a bookmark or are you starting with the main (home) page of this website?
If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.
Tanga eyano oyo ndenge esengeli 👍 1All Replies (6)
What are you using as your homepage?
My Homepage is BT|Using the power of communication to make a better world This problem may have been caused by my Samsung smart phone, but as I'm a 'wrinkly old git' who knows very little about new technology and is easily confused it could be anything.
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
Type about:preferences<enter> in the address bar.
- Cookies; Select Privacy. Under History, select
Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from
Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;
Type about:preferences#advanced<enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Then restart. Poke around safe websites. Are there any problems?
Solution eye oponami
Do you use a bookmark or are you starting with the main (home) page of this website?
If you use a bookmark then navigate to the web page starting with the main page or the sign in page in case there is a problem with this bookmark.
Thank you, problem solved I'm not sure how, but I sort of deleted the bookmark and everything became OK. I was doing several other things at the same time so it could have been one of those that did the trick.
That was very good work. Well done.