All of the reports say;

Signature: PR_NewPollableEvent | nsSocketTransportService::Init

with no other information.

I've called the big guys to help you. Good luck.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Thanks, Fred. Here's the info! btw, THIS time, it opened first attempt in Safe Mode. But after that...crash crash.

Application Basics

Name: Firefox Version: 46.0.1 Build ID: 20160502172042 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 Multiprocess Windows: 0/1 (Disabled) Safe Mode: true

Crash Reports for the Last 3 Days

Report ID: bp-551bd9f0-0d7d-4326-8f73-5376e2160528 Submitted: 1 hour ago

Report ID: bp-037e537a-dc87-45d1-9430-534422160528 Submitted: 1 hour ago

Report ID: bp-2cc66d09-da59-4159-b5ab-3f9c92160528 Submitted: 1 hour ago

Report ID: bp-d3c4d7ef-db02-4283-a697-80e302160528 Submitted: 1 hour ago

Report ID: bp-436b4cf5-a105-4f70-bc4f-ec8242160528 Submitted: 1 hour ago

Report ID: bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 Submitted: 1 hour ago

Report ID: bp-5605d879-b958-40e8-85dd-aeee42160528 Submitted: 1 hour ago

Report ID: bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 Submitted: 1 hour ago

Report ID: bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 Submitted: 1 hour ago

Report ID: bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 Submitted: 1 hour ago

Report ID: bp-dbc98ca2-e00f-4298-9190-8cb972160528 Submitted: 1 hour ago

Report ID: bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 Submitted: 1 hour ago

Report ID: bp-55de2552-b963-4643-be57-3f0852160528 Submitted: 1 hour ago

Report ID: bp-e1c30530-60f8-4726-a6a2-f02a32160528 Submitted: 1 hour ago

Report ID: bp-76dc287d-111f-4207-b071-fda162160528 Submitted: 1 hour ago

Report ID: bp-6c98c8ca-1c48-45cf-af95-8bd722160528 Submitted: 1 hour ago

Report ID: bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 Submitted: 1 hour ago

Report ID: bp-abf4fbe5-a117-411b-84fd-845102160528 Submitted: 1 hour ago

Report ID: bp-e9c4d701-edbe-47b7-a486-70ee52160528 Submitted: 1 hour ago

Report ID: bp-83b9fb7c-784e-428e-a27b-c4bac2160528 Submitted: 1 hour ago

Report ID: bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 Submitted: 1 hour ago

Report ID: bp-4664dd46-dfce-48fd-b238-1f5452160528 Submitted: 1 hour ago

Report ID: bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 Submitted: 1 hour ago

Report ID: bp-43f8fabe-4acc-4def-b675-60bf22160528 Submitted: 1 hour ago

Report ID: bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 Submitted: 1 hour ago

Report ID: bp-e99f889a-78e0-40c9-af79-1c0c12160528 Submitted: 2 hours ago

Report ID: bp-55feae0e-9ea9-4239-b763-740ee2160528 Submitted: 2 hours ago

Report ID: bp-06824a73-e69b-4cff-989b-4a3d32160528 Submitted: 2 hours ago

Report ID: bp-0b757558-c30e-4aee-a914-9a0aa2160528 Submitted: 2 hours ago

Report ID: bp-abb77875-9c73-4f29-9765-5db552160528 Submitted: 3 hours ago

Report ID: bp-36d6b817-71a2-4944-88d0-8a17c2160528 Submitted: 3 hours ago

Report ID: bp-6b45c68a-87b2-409f-8b01-f90572160527 Submitted: 11 hours ago

Report ID: bp-ccf6f88d-30dd-480d-970f-a4c472160527 Submitted: 11 hours ago

All Crash Reports

Extensions

Name: Firefox Hello Version: 1.2.6 Enabled: true ID: [email protected]

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: [email protected]

Name: Pocket Version: 1.0 Enabled: true ID: [email protected]

Name: Adblock Plus Version: 2.7.3 Enabled: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adblock Plus Pop-up Addon Version: 0.9.2.1-signed.1-signed Enabled: false ID: [email protected]

Name: Add Bookmark Here ² Version: 41.0.20160423 Enabled: false ID: [email protected]

Name: Add-on Compatibility Reporter Version: 2.0.6.1-signed.1-signed Enabled: false ID: [email protected]

Name: Download Status Bar Version: 13.4.2.2 Enabled: false ID: {6c28e999-e900-4635-a39d-b1ec90ba0c0f}

Name: DownThemAll! Version: 2.0.19 Enabled: false ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Facebook Messenger Version: 46.1 Enabled: false ID: {249b4e45-4fb9-4f6b-9754-7c0c1e605d44}

Name: FEBE Version: 8.9.2 Enabled: false ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}

Name: Go Parent Folder Version: 2.9.1.1-signed.1-signed Enabled: false ID: goParentFolder@alice

Name: Premiumize.me Version: 0.9.0 Enabled: false ID: jid1-sirVJT0BXhkuJg@jetpack

Name: Prevent Tab Overflow Version: 7.1.1-signed.1-signed Enabled: false ID: [email protected]

Name: Roomy Bookmarks Toolbar Version: 1.4.11 Enabled: false ID: [email protected]

Name: Saved Password Editor Version: 2.9.6 Enabled: false ID: [email protected]

Name: SaveFrom.net helper Version: 6.20 Enabled: false ID: [email protected]

Name: Show my Password Version: 2.0.1-signed.1-signed Enabled: false ID: {cd617372-6743-4ee4-bac4-fbf60f35719e}

Name: Show Parent Folder Version: 2.1.1-signed.1-signed Enabled: false ID: showParentFolder@alice

Name: Tab Mix Plus Version: 0.4.2.2 Enabled: false ID: {dc572301-7619-498c-a57d-39143191b318}

Name: The Camelizer - Price Tracker Version: 2.8.2 Enabled: false ID: [email protected]

Name: Wikiwand: Wikipedia Modernized Version: 4.5.13 Enabled: false ID: jid1-D7momAzRw417Ag@jetpack

Graphics

Adapter Description: AMD Radeon HD 6450 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300 Device ID: 0x6779 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version ATI Catalyst 14.6+ or newer. DirectWrite Enabled: false (6.2.9200.17568) Driver Date: 4-17-2014 Driver Version: 14.100.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 03da1043 Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Vendor ID: 0x1002 windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.resume_from_crash: false browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042 browser.startup.homepage: http://www.protopage.com/chamlin browser.startup.homepage_override.buildID: 20160502172042 browser.startup.homepage_override.mstone: 46.0.1 browser.tabs.closeWindowWithLastTab: false browser.tabs.warnOnClose: false browser.tabs.warnOnOpen: false browser.urlbar.suggest.searches: true dom.apps.reset-permissions: true dom.max_chrome_script_run_time: 60 dom.mozApps.used: true extensions.lastAppVersion: 46.0.1 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 46.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x6779 gfx.crash-guard.d3d11layers.driverVersion: 14.100.0.0 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x6779 gfx.driver-init.driverVersion: 14.100.0.0 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 keyword.URL: http://www.bing.com/search?FORM=SK2FDF&PC=SK2F&q= media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1464366603 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1453886319 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160502172042 media.gmp-manager.lastCheck: 1464366600 media.hardware-video-decoding.failed: false media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1464367363 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 plugin.state.npctrl: 2 print.printer_HP_Officejet_Pro_8600_(Network).print_bgcolor: false print.printer_HP_Officejet_Pro_8600_(Network).print_bgimages: false print.printer_HP_Officejet_Pro_8600_(Network).print_colorspace: print.printer_HP_Officejet_Pro_8600_(Network).print_command: print.printer_HP_Officejet_Pro_8600_(Network).print_downloadfonts: false print.printer_HP_Officejet_Pro_8600_(Network).print_duplex: 1515870810 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_bottom: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_left: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_right: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_edge_top: 0 print.printer_HP_Officejet_Pro_8600_(Network).print_evenpages: true print.printer_HP_Officejet_Pro_8600_(Network).print_footercenter: print.printer_HP_Officejet_Pro_8600_(Netwo

Note: had to take out a few of the crash bp lines as the "post reply" error complained that there was 10,349 characters/spaces used. In case you need all of them here they are: Application Basics

Crash Reports for the Last 3 Days

Report ID: bp-551bd9f0-0d7d-4326-8f73-5376e2160528 Submitted: 1 hour ago

Report ID: bp-037e537a-dc87-45d1-9430-534422160528 Submitted: 1 hour ago

Report ID: bp-2cc66d09-da59-4159-b5ab-3f9c92160528 Submitted: 1 hour ago

Report ID: bp-d3c4d7ef-db02-4283-a697-80e302160528 Submitted: 1 hour ago

Report ID: bp-436b4cf5-a105-4f70-bc4f-ec8242160528 Submitted: 1 hour ago

Report ID: bp-8785b3e1-7a53-4e69-b51e-9d56a2160528 Submitted: 1 hour ago

Report ID: bp-5605d879-b958-40e8-85dd-aeee42160528 Submitted: 1 hour ago

Report ID: bp-2fb86f6c-4ffb-4822-90cb-ca7d62160528 Submitted: 1 hour ago

Report ID: bp-98e22ac4-bb85-4c63-b95a-c5c2c2160528 Submitted: 1 hour ago

Report ID: bp-6ee3f228-1168-4bc6-88a6-a59aa2160528 Submitted: 1 hour ago

Report ID: bp-dbc98ca2-e00f-4298-9190-8cb972160528 Submitted: 1 hour ago

Report ID: bp-7e7b8bfb-827d-43a1-a035-8dadb2160528 Submitted: 1 hour ago

Report ID: bp-55de2552-b963-4643-be57-3f0852160528 Submitted: 1 hour ago

Report ID: bp-e1c30530-60f8-4726-a6a2-f02a32160528 Submitted: 1 hour ago

Report ID: bp-76dc287d-111f-4207-b071-fda162160528 Submitted: 1 hour ago

Report ID: bp-6c98c8ca-1c48-45cf-af95-8bd722160528 Submitted: 1 hour ago

Report ID: bp-4c1d213a-9c55-4d5c-9f31-2b8202160528 Submitted: 1 hour ago

Report ID: bp-abf4fbe5-a117-411b-84fd-845102160528 Submitted: 1 hour ago

Report ID: bp-e9c4d701-edbe-47b7-a486-70ee52160528 Submitted: 1 hour ago

Report ID: bp-83b9fb7c-784e-428e-a27b-c4bac2160528 Submitted: 1 hour ago

Report ID: bp-d95cfec1-5981-4a6b-8a9d-fcb652160528 Submitted: 1 hour ago

Report ID: bp-4664dd46-dfce-48fd-b238-1f5452160528 Submitted: 1 hour ago

Report ID: bp-b3544fd5-c50d-4c64-b1ca-a03d12160528 Submitted: 1 hour ago

Report ID: bp-43f8fabe-4acc-4def-b675-60bf22160528 Submitted: 1 hour ago

Report ID: bp-41d5ed9d-57cc-4a6b-b3d7-db3a92160528 Submitted: 1 hour ago

Report ID: bp-e99f889a-78e0-40c9-af79-1c0c12160528 Submitted: 2 hours ago

Report ID: bp-43a526f1-91f5-4151-9fa9-c0d142160528 Submitted: 2 hours ago

Report ID: bp-bcce640f-9bfe-4a48-abe5-5cb0e2160528 Submitted: 2 hours ago

Report ID: bp-55feae0e-9ea9-4239-b763-740ee2160528 Submitted: 2 hours ago

Report ID: bp-06824a73-e69b-4cff-989b-4a3d32160528 Submitted: 2 hours ago

Report ID: bp-0b757558-c30e-4aee-a914-9a0aa2160528 Submitted: 2 hours ago

Report ID: bp-abb77875-9c73-4f29-9765-5db552160528 Submitted: 3 hours ago

Report ID: bp-36d6b817-71a2-4944-88d0-8a17c2160528 Submitted: 3 hours ago

Report ID: bp-9c28aec3-0ff8-4d4b-8ab4-dfeaf2160527 Submitted: 10 hours ago

Report ID: bp-17cd317a-dcab-4e3e-a2a7-236b12160527 Submitted: 10 hours ago

Report ID: bp-b4f1de28-6ae1-413a-be08-8967f2160527 Submitted: 10 hours ago

Report ID: bp-6b45c68a-87b2-409f-8b01-f90572160527 Submitted: 11 hours ago

Report ID: bp-ccf6f88d-30dd-480d-970f-a4c472160527 Submitted: 11 hours ago

All Crash Reports

thechamlin said

THIS time, it opened first attempt in Safe Mode. But after that...crash crash.

Do you mean, it opened in safe mode but later crashed? Or do you mean it crashed when you restarted FF normally?

1. Started cleanly in Safe Mode. 2. Closed FF. 3. Attempted to start in Safe Mode again. Crash Reporter opened immediately.

This happened once before in the day. Same pattern.

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Thanks, Fred. I've already tried disabling all of them and there was no change at all. Plus, none of them had recently updated and they've all been working fine for a long time.

???

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.

might be caused by external software - what security software are you running on your device & can you replicate the issue in windows safemode (with networking enabled)? http://windows.microsoft.com/en-us/windows/start-computer-safe-mode

Fred: Thank you, was already in "default" appearance, and I did turn off Hardware Acceleration as suggested. No change.

Philipp: Thanks, in Safe Mode it turned on just fine consistently (5 times in a row).

Rebooted, and it started right up. Closed FF, and the problem was back.

Since it did start properly the first time back in normal mode, and then once FF was open then closed... perhaps being in Safe Mode cleaned something up so FF opened fine.

Grateful for all the help. Please don't give up on me! :)

please try to uninstall winpatrol for once and see if this is making a difference.

Thank you Philipp. I'm willing to do that but will lose all my settings...a lot of them...if this isn't the issue.

Wondering why you suspect Winpatrol...as it has been on my system for years without conflict? (I suppose I can say that about everything else on my PC too, huh!)

Respectfully, Chamlin

as i said before, from the kind of crashes at hand i would strongly suspect that it is due to external influence on your system (also confirmed through the safemode experiment). a couple of user comments for this crash report mention emsisoft security software, so this might be the common denominator for people suffering from this crash - if you have it present then you should probably start with looking into that first. another thing that shows up in a number of reports is a module related to Jaksta audio capture - so if you use their software this would be the second avenue of investigation. and i mentioned winpatrol because it is another external factor that is showing up in your crash report as hooking into the firefox process...