Blank tabs
Opening Firefox I am getting a blank new tab, even though I have a home page designated. Clicking any bookmark or entering a web address just brings up a blank New tab. This has been the same for a week, was hoping for an update as lots of people on the forum have similar issues. How can this be fixed.
Solution eye eponami
update: we have now released an update to firefox 46.0.1 which might hopefully address this issue. you can download and install it from https://www.mozilla.org/en-US/firefox/all/
Tanga eyano oyo ndenge esengeli 👍 1All Replies (5)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
{
"application": {
"name": "Firefox",
"version": "45.0.2",
"buildID": "20160407164938",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0",
"safeMode": false,
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/45.0.2/WINNT/en-GB/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false
},
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.frecency_experiment": 4,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "20160407164938",
"browser.startup.homepage_override.mstone": "45.0.2",
"browser.startup.homepage_override.buildID": "20160407164938",
"dom.apps.reset-permissions": true,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "45.0.2",
"gfx.crash-guard.d3d11layers.appVersion": "45.0.2",
"gfx.crash-guard.d3d11layers.feature-d3d11": true,
"gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false,
"gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false,
"gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true,
"gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true,
"gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true,
"gfx.direct3d.last_used_feature_level_idx": 0,
"gfx.crash-guard.d3d11layers.feature-d2d": true,
"gfx.crash-guard.status.glcontext": 2,
"gfx.crash-guard.d3d11layers.driverVersion": "15.200.1062.0",
"gfx.crash-guard.d3d11layers.deviceID": "0x6819",
"gfx.crash-guard.status.d3d9video": 2,
"gfx.crash-guard.status.d3d11layers": 2,
"media.hardware-video-decoding.failed": false,
"media.gmp-manager.buildID": "20160407164938",
"network.cookie.prefsMigrated": true,
"network.predictor.cleaned-up": true,
"places.history.expiration.transient_current_max_pages": 104858,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"privacy.sanitize.migrateFx3Prefs": true
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 11",
"windowLayerManagerRemote": true,
"supportsHardwareH264": "Yes",
"adapterDescription": "AMD Radeon HD 7800 Series",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x6819",
"adapterSubsysID": "00000000",
"adapterRAM": "2048",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "15.200.1062.0",
"driverDate": "7-15-2015",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.2.9200.17568",
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D11 vs_5_0 ps_5_0)",
"info": {
"AzureCanvasBackend": "direct2d 1.1",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d 1.1"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.12",
"version": "4.12"
},
"NSS": {
"minVersion": "3.21.1 Basic ECC",
"version": "3.21.1 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.21.1",
"version": "3.21.1"
},
"NSSSSL": {
"minVersion": "3.21.1 Basic ECC",
"version": "3.21.1 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.21.1 Basic ECC",
"version": "3.21.1 Basic ECC"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [],
"pending": 0
},
"extensions": [
{
"name": "Firefox Hello Beta",
"version": "1.1.14",
"isActive": true,
"id": "[email protected]"
},
{
"name": "BullGuard Safe Browsing",
"version": "2.1",
"isActive": false,
"id": "antiphishing@bullguard"
},
{
"version": "6.13.0.13771",
"isActive": false,
"id": "{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}"
}
],
"experiments": []
}
Did you check your security software?
It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.
See:
See also:
@Flyingteeth, would you be able to install this test build of firefox and give us feedback if the issue is still occurring there?: https://archive.mozilla.org/pub/firefox/try-builds/[email protected]/try-win32/firefox-46.0.1.en-US.win32.installer.exe
thank you!
Solution eye oponami
update: we have now released an update to firefox 46.0.1 which might hopefully address this issue. you can download and install it from https://www.mozilla.org/en-US/firefox/all/