Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

video downloader helper made Windows 7 Explorer.exe keeps restarting.

  • 4 biyano
  • 0 eza na bankokoso oyo
  • 2 views
  • Eyano yasuka ya FredMcD

Jethroburns
Jethroburns
more options

I have the firefox video downloader on my desktop computer (XL operating system), which works fine. I installed the add-on on my laptop with Windows 7. Downloaded two video clips (about playing guitar) and when I went to open the folder containing the videos and other files of mine It told me Windows 7 Explorer had to restart. The other folders seemed to be OK. So I started the machine again and now every time I tried to open anything it was impossible because the Windows kept crashing. I could not even delete the folder with the two video clips. I did a virus check. No problem. Opened it in safemode. Still the same problem. I eventually managed to get it back to normal with system restore but the folder with the clips showed the same problem but this time I could delete the folder. Any ideas what might have happened please. The clips came from a perfectly bonafide guitar teaching site!

Best regards,

Anton

I have the firefox video downloader on my desktop computer (XL operating system), which works fine. I installed the add-on on my laptop with Windows 7. Downloaded two video clips (about playing guitar) and when I went to open the folder containing the videos and other files of mine It told me Windows 7 Explorer had to restart. The other folders seemed to be OK. So I started the machine again and now every time I tried to open anything it was impossible because the Windows kept crashing. I could not even delete the folder with the two video clips. I did a virus check. No problem. Opened it in safemode. Still the same problem. I eventually managed to get it back to normal with system restore but the folder with the clips showed the same problem but this time I could delete the folder. Any ideas what might have happened please. The clips came from a perfectly bonafide guitar teaching site! Best regards, Anton

All Replies (4)

Gert Van Waelvelde
Gert Van Waelvelde
more options

Hello,

In order to help you, we need some more information:

  • What website did you download the clips from? Provide the exact URL if possible.
  • Also, could you give us the exact name and version of the video downloader add-on you use? You can find this is information, by typing about:addons in your address bar and pressing Enter.

Thank you.

Jethroburns
Jethroburns Nkolo motuna
more options

Dear Gert Van Waevelde,

Thanks for replying. First of all I deled the downloader application from my laptop thinking it might be causing the problem but as far as I remember I typed in downloader helper firefox (or similar words) and was directed to the firefox site from where I downloaded the add-on. I cannot imagine getting it from anywhere else. And the symbol that appeared in the browser was the same as the one I have on my browser on my desktop computer (version 5.4.2).

The site’s url is : http://www.jimmydillon.com/#!blues/c1owv and the clips I downloaded were “Acoustic Jump Blues in G” and “Rockabilly Blues in A”

Best regards,

Anton

Gert Van Waelvelde
Gert Van Waelvelde
more options

Hello,

I don't really understand what the problem might have been. I guess there was something wrong with the downloaded files or some problem during the download.

I'm afraid I won't be able to help you.

Regards, Gert

FredMcD
FredMcD
more options

Have you tried another downloader?