My thunderbird email account is shown twice on the left hand side. Can I delete the second copy?
My account description (email address) and all subdirectories are shown twice on the left hand side of my thunderbird account. How can I delete the duplicated account details? I want to send a snapshot of the account but don't know which image types are accepted.
My account description (email address) and all subdirectories are shown twice on the left hand side of my thunderbird account. How can I delete the duplicated account details? I want to send a snapshot of the account but don't know which image types are accepted.
Solution eye eponami
Congratulations. When your problem has been fixed can you mark the thread as 'Solved' please? Thank you.
Tanga eyano oyo ndenge esengeli 👍 2All Replies (8)
There is no such thing as a Thunderbird account. You do have an account with your email provider, and Thunderbird is just a means to access that account.
JPG format for screenshots should be fine.
Also, can you post your Troubleshooting Information?
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Ezalaki modifié na christ1
Sorry Christ1! I have a googlemail account in thunderbird and have posted a JPEG file of the problem here.
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Sorry! Wrong troubleshooting info!!
Allgemeine Informationen
Name: Thunderbird Version: 38.5.1 User-Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1 Profilordner: Ordner anzeigen
(Lokaler Datenträger) Build-ID der Anwendung: 20151228123010 Aktivierte Plugins: about:plugins Build-Konfiguration: about:buildconfig Speicherverwendung: about:memory
E-Mail- und Newsgruppen-Konten
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true
Absturzberichte
Erweiterungen
German Spelling Dictionary, 1.0.1-signed, true, GermanSpellingDictionary@lipocodes
Lightning, 4.0.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Wichtige modifizierte Einstellungen
Name: Wert
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font.name.monospace.x-unicode: Consolas
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font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
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font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
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print.printer_Canon_MX920_series_Printer_WS.print_evenpages: true
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print.printer_Canon_MX920_series_Printer_WS.print_footerright: &D
print.printer_Canon_MX920_series_Printer_WS.print_headercenter:
print.printer_Canon_MX920_series_Printer_WS.print_headerleft: &T
print.printer_Canon_MX920_series_Printer_WS.print_headerright: &U
print.printer_Canon_MX920_series_Printer_WS.print_in_color: true
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print.printer_Canon_MX920_series_Printer_WS.print_margin_left: 0.5
print.printer_Canon_MX920_series_Printer_WS.print_margin_right: 0.5
print.printer_Canon_MX920_series_Printer_WS.print_margin_top: 0.5
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print.printer_Canon_MX920_series_Printer_WS.print_paper_name:
print.printer_Canon_MX920_series_Printer_WS.print_paper_size_type: 0
print.printer_Canon_MX920_series_Printer_WS.print_paper_size_unit: 1
print.printer_Canon_MX920_series_Printer_WS.print_paper_width: 8,50
print.printer_Canon_MX920_series_Printer_WS.print_plex_name:
print.printer_Canon_MX920_series_Printer_WS.print_resolution: 1515870810
print.printer_Canon_MX920_series_Printer_WS.print_resolution_name:
print.printer_Canon_MX920_series_Printer_WS.print_reversed: false
print.printer_Canon_MX920_series_Printer_WS.print_scaling: 0,90
print.printer_Canon_MX920_series_Printer_WS.print_shrink_to_fit: false
print.printer_Canon_MX920_series_Printer_WS.print_to_file: false
print.printer_Canon_MX920_series_Printer_WS.print_unwriteable_margin_bottom: 0
print.printer_Canon_MX920_series_Printer_WS.print_unwriteable_margin_left: 0
print.printer_Canon_MX920_series_Printer_WS.print_unwriteable_margin_right: 0
print.printer_Canon_MX920_series_Printer_WS.print_unwriteable_margin_top: 0
Grafik
Karten-Beschreibung: Intel(R) HD Graphics
Vendor-ID: 0x8086
Geräte-ID: 0x0f31
Karten-RAM: Unknown
Karten-Treiber: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Treiber-Version: 10.18.10.3910
Treiber-Datum: 8-13-2014
Direct2D aktiviert: false
DirectWrite aktiviert: false (6.3.9600.18123)
ClearType-Parameter: ClearType-Parameter nicht gefunden
WebGL-Renderer: false
GPU-beschleunigte Fenster: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Inkrementelle GC: 1
Barrierefreiheit
Aktiviert: 0 Barrierefreiheit verhindern: 0
Bibliotheken-Versionen
Minimal vorausgesetzte Version
Verwendete Version
NSPR
4.10.10
4.10.10
NSS
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS Util
3.19.2.1
3.19.2.1
NSS SSL
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
NSS S/MIME
3.19.2.1 Basic ECC
3.19.2.1 Basic ECC
My account description (email address) and all subdirectories are shown twice on the left hand side of my thunderbird account.
According to your Troubleshooting Information there are two Gmail accounts. Are you saying these are the same accounts, i.e. using the same password?
If so, then for whatever reason, you did set up the account twice using different server names (gmail.com and googlemail.com). That is the reason this worked at all.
Since both accounts are IMAP, you can simply delete one of them. Just in case, create a backup of your Thunderbird profile before doing that. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring
Then press Alt or F10 in case the menu bar is hidden. From the main menu bar: Tools - Account Settings Select the account to be deleted in the left pane. Select 'Remove Account' from the 'Account Action' drop-down menu at the bottom.
In case you do need to post a screenshot once again see http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Ezalaki modifié na christ1
Hi christ1! Just wanted to say thanks for your info. Am now compacting and manually backing up mozilla profile/s before going through deletion process. I note that MozBackUp program is no longer fully supported. I will confirm when mail account duplication is resolved.
To christ1 - OK, problem resolved. I now have just the one google mail account and I now know where to look for trouble shooting under mozilla and how to back up profiles. I also now know that email file compacting is done automatically.
Many thanks for your help. Your never to old to learn!
Solution eye oponami
Congratulations. When your problem has been fixed can you mark the thread as 'Solved' please? Thank you.