Email account settings work on PC, but not on MAC
Hi,
A few months ago one of my email accounts stopped working (doesn't download any mail, can't send emails) in Thunderbird on my MAC (I had been using it successfully for a few years). I think it corresponded with a change in security certificates from the email provider. And I can't seem to get it to work on Thunderbird again, despite a lot of attempts. It works in webmail on my computer, so I am assuming it is not an issue with the certificate. I know the settings are correct, since I have spoken to someone who provides tech support for the email server and it works on a PC. Both the MAC and PC are running Thunderbird 31.6.0. I have other email accounts with gmail that I use in Thunderbird that are working just fine. For Incoming for the problem account I am using IMAP, Port 993, XXL/TLS with Normal Password authentication. For outgoing I am using SMTP, 465, SSL/TLS, normal password. These settings work on the PC I have (all email downloads, I am able to send). I tried removing Thunderbird and re-installing it on the MAC, but that did not seem to make a difference. Does any have any other idea what I should try?
Thanks!
All Replies (6)
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Please indicate which one is the troubled account.
I tried removing Thunderbird and re-installing it on the MAC, but that did not seem to make a difference.
Why should it? The problem is almost certainly in your profile. And that won't be touched when you re-install Thunderbird.
Hi,
Thanks for the reply. Below is the cut and paste of the Troubleshooting Info. It is "Account 21" that is the troublemaker.
==
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Folder: Show in Finder Application Build ID: 20150330093429 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account3: INCOMING: account3, , (none) Local Folders, plain, passwordCleartext
account4: INCOMING: account4, , (imap) mail.vcn.bc.ca:993, SSL, passwordCleartext OUTGOING: mail.vcn.bc.ca:587, plain, passwordCleartext, true OUTGOING: mail.vcn.bc.ca:587, plain, passwordCleartext, false
account5: INCOMING: account5, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, false OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, false OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, false
account6: INCOMING: account6, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, false
account7: INCOMING: account7, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account8: INCOMING: account8, , (imap) mail.vcn.bc.ca:143, alwaysSTARTTLS, passwordCleartext OUTGOING: smtp.vcn.bc.ca:465, SSL, passwordCleartext, true OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, false
account21: INCOMING: account21, , (imap) mail.tao.ca:993, SSL, passwordCleartext OUTGOING: mail.tao.ca:465, SSL, passwordCleartext, true
Crash Reports
Extensions Test Pilot for Thunderbird, 1.3.9, false, [email protected]
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.6.0 font.internaluseonly.changed: false gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.webgl.msaa: 4 mail.openMessageBehavior.version: 1 mail.spotlight.firstRunDone: true mailnews.database.global.datastore.id: 25e226d5-3794-cd4b-99c5-01b992dd9e0 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1430943826 places.history.expiration.transient_current_max_pages: 39699 plugin.importedState: true plugin.state.flash: 0 plugin.state.iphotophotocast: 0 plugin.state.java: 0 plugin.state.quicktime plugin: 0 plugin.state.realplayer plugin: 0 plugin.state.sharepointbrowserplugin: 0 security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false
Graphics
Vendor ID: 0x1002 Device ID: 0x71c5 WebGL Renderer: false GPU Accelerated Windows: 0. Blocked for your graphics card because of unresolved driver issues.
AzureCanvasBackend: quartz AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: quartz
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
one of my email accounts stopped working
Do you get any certificate error?
Check wether you have this cert in your Thunderbird certificate store: RapidSSL SHA256 CA - G3 Fingerprint: 0e34141846e7423d37f20dc0ab06c9bbd843dc24
If not, talk to your email provider or get it directly from here: https://ssl-tools.net/certificates/nakw2x-rapidssl-sha256-ca-g3
Import it into your Thunderbird certificate store.
Thanks for your assistance. I tried that but it doesn't seem to have fixed the issue. Any other ideas to try?
Can you explain in detail what you did and what happened?
Hi,
I went to that page (https://ssl-tools.net/certificates/nakw2x-rapidssl-sha256-ca-g3) and clicked on the PEM file to download and it said:
"ALERT: This certificate is already installed as a certificate authority."
So I manually downloaded it (By right clicking and saving as) and went to Certificate Manager in Thunderbird and manually imported it. Looks like I now have two of those certificates (see attached image). I think retried adding the troubled account, but it is doing the same thing as before (not loading).
Should I uninstall both certificates and reinstall? Any other ideas for troubleshooting?
Thanks!
Ezalaki modifié