Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Connection interrupts, tabs don't work and Firefox can not be close

  • 3 biyano
  • 4 eza na bankokoso oyo
  • 3 views
  • Eyano yasuka ya cor-el

ofarukk
ofarukk
more options

In the last month I have encountered some problems in Firefox 36 (last updates). After using Firefox for a while and opening 7-8 tabs, it interrupts connection occasionally. I can open new tab but can not close current tabs. And can not connect to anywhere, it just seems as loading but nothing comes. Then, I close and try to open again. But it says: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". So I try to close it from Task Manager, but it says: "Access Denied".

After restart computer everything is ok. I updated to minor updates but problem occured again. I'm using this PC and Firefox for 2 years and saw this problem first time about a month ago, and has occured 5-6 times in last month.

What probable reasons of problem and how can I solve it?

OS: Windows 8 64 Bit

In the last month I have encountered some problems in Firefox 36 (last updates). After using Firefox for a while and opening 7-8 tabs, it interrupts connection occasionally. I can open new tab but can not close current tabs. And can not connect to anywhere, it just seems as loading but nothing comes. Then, I close and try to open again. But it says: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". So I try to close it from Task Manager, but it says: "Access Denied". After restart computer everything is ok. I updated to minor updates but problem occured again. I'm using this PC and Firefox for 2 years and saw this problem first time about a month ago, and has occured 5-6 times in last month. What probable reasons of problem and how can I solve it? OS: Windows 8 64 Bit

All Replies (3)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

richwalters
richwalters
more options

HD works like glory trying to sort out FF; there is something terribly wrong with how the program functions. I've done everything, even checked IP4 not 6 which was set at. The backbutton hangup is perfect malfunction. What to do ? Load an earlier version of FF ?

Ezalaki modifié na richwalters

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file or use the Profile Manager to create a new profile.

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/