Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Why are all emails from an email address in my contacts suddenly going into my spam folder?

more options

I communicate through email constantly with this person and all their emails to me are suddenly going into my spam folder. How do I tell Thunderbird this is not spam?

I communicate through email constantly with this person and all their emails to me are suddenly going into my spam folder. How do I tell Thunderbird this is not spam?

All Replies (1)

more options

Thunderbird uses the word Junk and places junk mail in your Inbox with a Junk icon by default. It does not use the word Spam or place things in a Spam folder. Your providers spam filter or some other spam software might, but it is not Thunderbird.