We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo ekangemaki mpe etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Cannot set up my email accounts, keep saying "username or password" is not correct, please help!!!!!!!!

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 7 views
  • Eyano yasuka ya James

frustedkay
frustedkay
more options

I have been using THUNDERBIRD for more than 10 years, changed and installed into many desktops and laptops. But this time, after I installed in my new desktop WIN8, I cannot set up any of my IMAP accounts. They are not gmail/yahoo. They are my business emails. But the settings I have been using is the same and not changed, tried uninstall, reinstall, I'm copying the exact settings that I have on my laptop (which is working perfectly fine). It kept saying "username or password is wrong"!!! My username is the full email address which I put it correctly. The port is the same port I used on the other computers. I just don't understand why is this happening...my laptop is using WIN8 as well...

I can install and use with MAILBIRD, so the setting are all correct. But I just can't set any of my 5 accounts (same domain) up on this THUNDERBIRD this time...it's really frustrating.

Can anyone help please??? Thanks in advance!

I have been using THUNDERBIRD for more than 10 years, changed and installed into many desktops and laptops. But this time, after I installed in my new desktop WIN8, I cannot set up any of my IMAP accounts. They are not gmail/yahoo. They are my business emails. But the settings I have been using is the same and not changed, tried uninstall, reinstall, I'm copying the exact settings that I have on my laptop (which is working perfectly fine). It kept saying "username or password is wrong"!!! My username is the full email address which I put it correctly. The port is the same port I used on the other computers. I just don't understand why is this happening...my laptop is using WIN8 as well... I can install and use with MAILBIRD, so the setting are all correct. But I just can't set any of my 5 accounts (same domain) up on this THUNDERBIRD this time...it's really frustrating. Can anyone help please??? Thanks in advance!

All Replies (2)

frustedkay
frustedkay Nkolo motuna
more options

I interesting note:

MAILBIRD uses port 993 for incoming mail but THUNDERBIRD uses port 143

When uses 143, it kept " checking capabilities...." then I changed to port 993 (like in MAILBIRD), it said "connected to.....mail," but then "timed out"

Any idea please???? help....extremely frustrated...

James
James
  • Moderator
  • Top 10 Contributor
more options

Lets keep it to one thread instead of two duplicate threads ok.

/questions/1030533