Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes on opening and will only start in safe mode

  • 3 답장
  • 7 이 문제를 만남
  • 294 보기
  • 최종 답변자: philipp

more options

On starting, Firefox gives me 2 options: to reset Firefox or open in Safe mode. If I choose reset, it crashes. I have restarted the computer, reinstalled Firefox and disables hardware acceleration. I have also checked that Windows update KB 2670838 does not exist on my system.

On starting, Firefox gives me 2 options: to reset Firefox or open in Safe mode. If I choose reset, it crashes. I have restarted the computer, reinstalled Firefox and disables hardware acceleration. I have also checked that Windows update KB 2670838 does not exist on my system.

모든 댓글 (3)

more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

i'd also recommend to run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner.

more options

Solved by adware scanner - thanks

more options

great, thanks for reporting back!