Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Instld. Moz. update; can get to site, but password won't work now

  • 1 답장
  • 1 이 문제를 만남
  • 5 보기
  • 최종 답변자: Ibai

jdthrussett
jdthrussett
more options

I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

모든 댓글 (1)

Ibai
Ibai
  • Administrator
more options

Hi!

It seems that in the upgrading process part of your data was lost. Take a look to this article to find out how to recover it: https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=3&e=es&as=s#w_passwords