I have downloaded the latest version and I still get a message tha I still need to download because my version is not protected
I am not sure what you want here - I opened Firefox and it had an Urgent symbol and message that my version of Firefox was not protected and that I should download new version - I downloaded the new version and then restarted my computer and I am still getting the same message every time I open Firefox
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The update doesn't seem to have been successful. Your More system details list list shows a Firefox 3.5.19 version.
Download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
- Uninstall your current Firefox version.
- Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.