Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Tab crash errors

more options

I have just started to encounter Tab Crash errors in FireFox. FireFox usually loads with no problems and runs OK for several minutes, with several Tabs open; but then will start to reprot Tab Crash errors when trying to open new or already open pages. I have tried following the steps on the online support: using latest versions of Firefox and Windows drivers; checked for spyware and malware; opened Firefox in Troubleshooting mode - the errors still occur, even in Troubleshooting mode.

I have one submitted crash report; ID bp-39f08be2-f4d8-486f-87d5-b69ef0240607

very grateful for any help or advice

Gareth

I have just started to encounter Tab Crash errors in FireFox. FireFox usually loads with no problems and runs OK for several minutes, with several Tabs open; but then will start to reprot Tab Crash errors when trying to open new or already open pages. I have tried following the steps on the online support: using latest versions of Firefox and Windows drivers; checked for spyware and malware; opened Firefox in Troubleshooting mode - the errors still occur, even in Troubleshooting mode. I have one submitted crash report; ID bp-39f08be2-f4d8-486f-87d5-b69ef0240607 very grateful for any help or advice Gareth

모든 댓글 (7)

more options

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

more options

Thanks but no joy. I set up a new profile (without transfering any files, bookmarks etc); but experienced exactly the same problems. The FireFox home page seemed to load OK, but any other search or page link created a Tab crash error.

more options

It looks like IBM Trusteer is injecting their DLL into Firefox, and that creates some problems.

Go to about:third-party and try to disable crashing DLLs, if there's any.

https://hacks.mozilla.org/2023/03/letting-users-block-injected-third-party-dlls-in-firefox/

more options

Note that the crash report is from CrashTime : Sun, Sep 24 2023 13:16:56 GMT with Firefox 117.0.1 Crash Report [@ AsyncShutdownTimeout | places.sqlite#1: waiting for clients | places.sqlite#1: History.jsm: update (8) ]

more options

No joy. There are no flagged crashing third-party DLLs. I tried blocking IBM Trusteer DLL and restarted FireFox; but still getting same problem.

more options

Try to start Firefox in Troubleshoot Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
more options

I've run Firefox in Troubleshoot Mode, but with the same crash error.