can't send emails
I changed my BT email password but cannot send emails from Thunderbird. I can receive them. I receive this message - Unable to authenticate to Outgoing server (SMTP) mail.btinternet.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'. I have checked my outgoing server settings which are -
Description: BT Yahoo Server Name: mail.btinternet.com Port: 465 User Name: [email protected] Authentication method: Normal password Connection Security: SSL/TLS
My BT email works fine for both receiving and sending so the problem is with Thunderbird outgoing mail settings
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Do you only have one BT mail account in Thunderbird?
Have you updated/checked the stored password in Thunderbird for both incoming and outgoing?
- Settings > Privacy & Security
- Scroll to Passwords section
- click on 'Saved Passwords'
- click on 'Show Passwords'
- Locate the outgoing smtp://bt account line for account where 'username' is the correct email address.
- Is the passwords correct?
- Right click on the smtp:// line and select 'Edit Password'
- Completely clear all contents and then carefully type in the correct password.
- Click on 'Close'
Exit Thunderbird and wait a few moments for background processes to complete - then restart Thunderbird. Wait for Thunderbird to perform the initial check with server to download new mail. Then test sending.