Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox is not checking for updates and will not auto-update

  • 3 답장
  • 1 이 문제를 만남
  • 152 보기
  • 최종 답변자: Paul

more options

For the past week, my browser does not auto-update. I have to download the update and re-download the browser.

I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off.

This is in my personal laptop, where I am the only and admin profile.

My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.

For the past week, my browser does not auto-update. I have to download the update and re-download the browser. I went into the settings and found the update section and when I clicked "Check for Updates", it kept saying "failed to check for updates". I tried with my proxy-settings on with VPN on, proxy-settings on with VPN off, proxy-settings off with VPN on, proxy-settings on, with VPN off. This is in my personal laptop, where I am the only and admin profile. My Firefox used to to auto-update but now it keeps saying I need to download the update, but my browser can't even tell if I have the most current version or not.
첨부된 스크린샷

선택된 해결법

Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. I believe they are sill using a very broad "block *.mozilla.org" policy which prevent updates for things like Firefox and Extensions.

example from /questions/1445030

"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."
문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (3)

more options

선택된 해결법

Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. I believe they are sill using a very broad "block *.mozilla.org" policy which prevent updates for things like Firefox and Extensions.

example from /questions/1445030

"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."
more options

James said

Are you by chance using NordVPN as it is said to be interfering with Firefox updates of late. I believe they are sill using a very broad "block *.mozilla.org" policy which prevent updates for things like Firefox and Extensions. example from /questions/1445030
"Figured it out. When NordVPN "Web Protection" is on, it fails to check for updates from the About menu as well. When "Web Protection" is off, it correctly checks for updates. I surmise that when Firefox fails to check, it assumes that I need an update and gives the original annoying message."

Ah! this makes sense. I do use Nord. That is incredibly annoying.

Thanks so much for the info & your help!

more options

Hi

We believe that NordVPN have fixed their Web Protection feature and you should find that if you turn this back on, the issue is now resolved.

If you find that it is still not working correctly, please let us know and we can try to follow up with NordVPN.

Thank you.