We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Unable to Setup Office 365 Email Account in Mozilla ThunderBird

smartsupport
smartsupport
more options
  • When trying to setup an office 365 email account using Mozilla ThunderBird, we keep getting the message that our account is either not connected/authenticated.
  • Yet, we have followed all the steps that Microsoft and Mozilla advised:

1. Launch Thunderbird. Select +New, Existing Email Account from the 'hamburger' menu.

2. Enter your name and e-mail address. You can leave the password empty. Press Continue to have Thunderbird figure out where your mailbox is hosted. This should discover your account in Office 365.

The settings you see should be:

Username: Full Email Address Password:

Protocol: IMAP Incoming (IMAP): outlook.office365.com SSL Outgoing (SMTP): smtp.office365.com STARTTLS

3. Click Done to confirm the creation of your account. If you are prompted for your password, hit Cancel.

4. Navigate to Account Settings -> Server Settings.

5. Under Authentication method, select OAuth2.

6. Navigate to Account Settings -> Outgoing Server.

7. Under Authentication method, select OAuth2.

8. Close the Account Settings. Select your Inbox, and you should be prompted with the Office 365 login page followed by the Duo prompt.

* When trying to setup an office 365 email account using Mozilla ThunderBird, we keep getting the message that our account is either not connected/authenticated. * Yet, we have followed all the steps that Microsoft and Mozilla advised: 1. Launch Thunderbird. Select +New, Existing Email Account from the 'hamburger' menu. 2. Enter your name and e-mail address. You can leave the password empty. Press Continue to have Thunderbird figure out where your mailbox is hosted. This should discover your account in Office 365. The settings you see should be: Username: Full Email Address Password: Protocol: IMAP Incoming (IMAP): outlook.office365.com SSL Outgoing (SMTP): smtp.office365.com STARTTLS 3. Click Done to confirm the creation of your account. If you are prompted for your password, hit Cancel. 4. Navigate to Account Settings -> Server Settings. 5. Under Authentication method, select OAuth2. 6. Navigate to Account Settings -> Outgoing Server. 7. Under Authentication method, select OAuth2. 8. Close the Account Settings. Select your Inbox, and you should be prompted with the Office 365 login page followed by the Duo prompt. ''
첨부된 스크린샷

모든 댓글 (1)

Tim Miller Dyck
Tim Miller Dyck
more options

Hi there, this could be the same issue as reported here:

https://support.mozilla.org/en-US/questions/1400644

Try this workaround:

Use the Thunderbird Config Editor to set the setting network.dns.disableIPv6 to true by clicking the button on the right of this setting line to toggle it to true (the default is false).

Regards, Tim