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Bookmark folders suddenly emptied

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  • 최종 답변자: Paul

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I had all of my bookmarked sites saved into my bookmark folders, and I was using them to log into different sites today when the folder suddenly went blank. I tried syncing with both email accounts that I have, one from Live and my Gmail. Neithet was successful. Please help!

I had all of my bookmarked sites saved into my bookmark folders, and I was using them to log into different sites today when the folder suddenly went blank. I tried syncing with both email accounts that I have, one from Live and my Gmail. Neithet was successful. Please help!

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Hi

Do you still have your data on your other copy of Firefox?

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I don't have another copy :(

All I've ever had is the mobile version for Android

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Maybe it has something to do with profiles?

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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Thank you very much for the help, I appreciate the information. Long days and pleasant nights to you

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No problem, glad we could try to help.