Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

The WidevineCDM plugin has crashed. (on Windows 10)

  • 3 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: slo_bern

more options

This is suddenly happening to me on Firefox 92.0 (64-bit) running on Windows 10 21H1. Worked on 9/12, failed consistently starting 9/13, (possibly coinciding with auto-update from FF 91.0.2 to FF 92.0). I'm using WidevineCDM version 4.10.2209.1 to watch Xfinity stream recordings. Have submitted 3 crash reports via FF.

This is suddenly happening to me on Firefox 92.0 (64-bit) running on Windows 10 21H1. Worked on 9/12, failed consistently starting 9/13, (possibly coinciding with auto-update from FF 91.0.2 to FF 92.0). I'm using WidevineCDM version 4.10.2209.1 to watch Xfinity stream recordings. Have submitted 3 crash reports via FF.

선택된 해결법

BTW, It seems I have resolved it on my own, by using a couple of the buttons on the about:support page...

First I cleared the startup cache, restarted FF, and then I Refreshed Firefox.

Hope this helps.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

more options

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support) page.

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options

Apparently some of the submissions failed. Here are a couple that were submitted:

bp-e0c2aeb6-4af5-4f78-bb05-383460210914 bp-6490b038-0de9-4f8c-846c-4b4e20210914

more options

선택된 해결법

BTW, It seems I have resolved it on my own, by using a couple of the buttons on the about:support page...

First I cleared the startup cache, restarted FF, and then I Refreshed Firefox.

Hope this helps.