Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Facebook link crashes computer

  • 12 답장
  • 1 이 문제를 만남
  • 17 보기
  • 최종 답변자: cor-el

more options

Hi: I'm using Firefox 91.02. It works great until I sign on to https://facebook.com.

At that point not only can it not handshake, but all my other tabs and links no longer work. I have to restart and then everything is fine, unless I click on FB.

My system is well protected with AVG.

Can you please advise?

Thanks. David

Hi: I'm using Firefox 91.02. It works great until I sign on to https://facebook.com. At that point not only can it not handshake, but all my other tabs and links no longer work. I have to restart and then everything is fine, unless I click on FB. My system is well protected with AVG. Can you please advise? Thanks. David

선택된 해결법

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (12)

more options

You have a weird user agent with some random text appended (/W9HhGoxb-26) that looks suspicious and likely makes your user agent quite unique.

  • Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0/W9HhGoxb-26

See:

more options

We recently had other threads that also shows such a weird user agent.

more options

I tried both those things to no avail:-(

more options

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

more options

Are you able to determine what software or Firefox extension adds the random string to the user agent as that software might also be causing the crashes ?

Do you have any anti-tracker software that might be randomize the user agent with each request ?

more options

Hi: I can access facebook in safe mode.

I do have AVG tracking.

Next steps, please.

Thanks, David

more options

선택된 해결법

It could be the work of one of your add-ons, or it could be Hardware Acceleration. How to disable Hardware Acceleration {web link}

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.

more options

Thanks so much. I disabled the AVG tracking software and it seems fine for now.

Thanks so much for your help - David

more options

Glad to help. Safe Surfing.

more options

Can you confirm that this also means that your user agent no longer has the random string appended ?

more options

I'm not really sure what to look for

more options

Your user agent should be this:

  • Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0

In the question it shows as:

  • Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Firefox/91.0/W9HhGoxb-26