Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Passwords not in Firefox for Mac after refresh; can't even save them manually

  • 2 답장
  • 1 이 문제를 만남
  • 14 보기
  • 최종 답변자: nosoap1

more options

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

선택된 해결법

Sorry to hear about this problem.

In case the issue is caused by a locked file, could you do a normal Firefox Quit and Mac shut down/restart and then test again?

There are two files used for saved logins that you could try copying from Old Firefox Data and pasting into your currently live Firefox profile folder:

  • logins.json
  • key4.db

To open your currently active profile folder in Finder, see the steps here: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

More info on profile files: Recover important data from an old profile

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (2)

more options

선택된 해결법

Sorry to hear about this problem.

In case the issue is caused by a locked file, could you do a normal Firefox Quit and Mac shut down/restart and then test again?

There are two files used for saved logins that you could try copying from Old Firefox Data and pasting into your currently live Firefox profile folder:

  • logins.json
  • key4.db

To open your currently active profile folder in Finder, see the steps here: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

More info on profile files: Recover important data from an old profile

more options

Thanks!! The reboot did the trick. Appreciate the info.