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Unable to download

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  • 1 이 문제를 만남
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  • 최종 답변자: matiasruiz94

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I can't download any type of file since yesterday, didn't change anything. Files just 'Fail' when i click download, they didn't even start downloading. I already tried Safe mode, uninstalling Antivirus (Kaspersky), and everything of this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files Here are some examples, tried to save facebook images and failed, same to 'Malwarebytes' launcher.

I can't download any type of file since yesterday, didn't change anything. Files just 'Fail' when i click download, they didn't even start downloading. I already tried Safe mode, uninstalling Antivirus (Kaspersky), and everything of this article: https://support.mozilla.org/en-US/kb/cant-download-or-save-files Here are some examples, tried to save facebook images and failed, same to 'Malwarebytes' launcher.
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선택된 해결법

other affected users were able to fix this by going into the registry and removing keys about parental controls there, for example see: https://support.mozilla.org/en-US/questions/1270069

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모든 댓글 (4)

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hi, could you try to disable parental controls for the affected account?: Unable to download files in Windows 10 when Parental Controls are on

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Hi, thank you for your answer. Im not on a familly group.

글쓴이 matiasruiz94 수정일시

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선택된 해결법

other affected users were able to fix this by going into the registry and removing keys about parental controls there, for example see: https://support.mozilla.org/en-US/questions/1270069

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I found the folder 'Users' on 'Parental Control', export it but when i try to delete it gives me an error message saying 'Error at trying to delete key' This is the folder