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new outlook mail will not appear

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When selecting "new" email. The form (box) does not appear. I am using FireFox 61.02 and Outlook.com see picture. The send button appears, but there is not form.

Ok, the (.png) photo is not loading..

When selecting "new" email. The form (box) does not appear. I am using FireFox 61.02 and Outlook.com see picture. The send button appears, but there is not form. Ok, the (.png) photo is not loading..

선택된 해결법

update: There was a small pop-up at the bottom of the screen that asked to refresh the Firefox experience. Once I did that, the problem was solved. Thank you.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

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Please give this a try : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 61.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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I followed your steps, but it did not work. Thanks anyway.

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선택된 해결법

update: There was a small pop-up at the bottom of the screen that asked to refresh the Firefox experience. Once I did that, the problem was solved. Thank you.