Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Video Playback not working after installing MS Media Feature Pack as instructed

  • 11 답장
  • 5 이 문제를 만남
  • 9 보기
  • 최종 답변자: Paul_Adams

more options

I looked through the help sections after experiencing no video playback at all since the latest Firefox browser update. Was instructed to check what version of Windows 10, whether 32 or 64 bit OS and download the relevant MS media pack. I have done all of that (I even attempted to attach photos but they are taking forever and a day to upload) and the media pack will not install, so have gotten nowhere in attempting to fix the video playback issue. (Video playback is fine in Microsoft Edge by the way.)

I looked through the help sections after experiencing no video playback at all since the latest Firefox browser update. Was instructed to check what version of Windows 10, whether 32 or 64 bit OS and download the relevant MS media pack. I have done all of that (I even attempted to attach photos but they are taking forever and a day to upload) and the media pack will not install, so have gotten nowhere in attempting to fix the video playback issue. (Video playback is fine in Microsoft Edge by the way.)

선택된 해결법

disabling recommended performance settings and hardware acceleration in options>general>performance fixed it

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (11)

more options

Managed to upload the photos of my system info

more options

Normally those media feature packs are for those who have say a N or KN version of Windows, 7,8,10 https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

A couple of pages you can test to see what you support is https://www.youtube.com/html5 and the videos on https://www.quirksmode.org/html5/tests/video.html (ignore the ancient table on top).

Maybe you have one or more Extensions that can interfere like youtube flash or HTML5 related ones installed.

more options

Thanks James I will check those out

more options

If I were you stay away from Windows codec from Windows itself. I find that causes more problems then it helps.

Try this site I found these codec to be more useful but there are some ads on the page but just click on the codec. But when install use custom and go slowly cause there will be one last page where it ask to install some kinda software and I choose "Decline" and then finish the install. So do it Custom only.

http://www.codecguide.com/download_kl.htm

Otherwise you can always download VLC and that plays most videos without problems.

https://www.softexia.com/windows/multimedia/players/vlc-media-player

글쓴이 WestEnd 수정일시

more options

WestEnd said

If I were you stay away from Windows codec from Windows itself. I find that causes more problems then it helps.

You missed the point, the OP thought one needed to install the media feature pack when the poster does not appear to have say a K or KN edition of Windows. Windows installed in USA and Canada for example comes with the needed codecs.

I would say the Windows media feature packs from Microsoft are safe to install for those who needed it because of using a edition of Windows that does not come with it.

글쓴이 James 수정일시

more options

Had another Firefox update today and it seems to have fixed the problem. YouTube videos are now playing. Thank you both for trying to help, much appreciated.

글쓴이 Paul_Adams 수정일시

more options

Hmm there is a new a Firefox 58.0.1 update today but not for this issue.

https://www.mozilla.org/firefox/58.0.1/releasenotes/

글쓴이 James 수정일시

more options

And the Firefox update from today has stopped videos from playing again.

They are obivously not being completely truthful about what the updates are...

more options

The minor Firefox updates are for security and allowed stability fixes. Unlike with some other companies that make web browsers, Mozilla is rather honest

For example https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/ Due to this openness some people mistakenly thought Firefox was more vulnerable as other browsers may companies barely reveal vulnerabilities over the years.

글쓴이 James 수정일시

more options

Well there is definitely something in the previous and current update that has to do with video playback but they have not disclosed. Absolutely nothing has changed on my laptop since the problem started except those two Firefox updates...but it no longer matters because I am switching to a different browser now.

more options

선택된 해결법

disabling recommended performance settings and hardware acceleration in options>general>performance fixed it