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The new version will not allow me to access any of the buttons or menu on the toolbar. I get a "not responding" message. How do I fix this?

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최종 답변자: jwysocki

6년 전

17. 11. 30. PM 11:41

For the last few days, I keep getting a "not responding" message when trying to access the menu or any other items on the toolbar. Sometimes the item will appear briefly grayed out then disappear. Eventually I'll be able to browse again but never get access to the toolbar items. I've also lost all my pinned tabs. I've restarting my computer and refreshing Firefox but nothing seems to help. I'm about ready to go back to IE if I can't get this solved today....

Answer 1 · 2017-11-30 23:41:22

Mkll

17. 11. 30. PM 11:46

could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Answer 2 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 3. PM 10:02

Mkll said

could you go to the firefox menu ≡ > help ? > troubleshooting information page

No. That's my problem. I can't that menu to appear.

Answer 3 · 2017-11-30 23:41:22

Mkll

17. 12. 3. PM 10:18

Try a refresh:

1. Type about:support in your URL bar and press enter. 2. Click on Refresh Firefox 3. It'll restart -- if you can access the menus great!

To restore the data: 1. Navigate to about:profiles, and click on Open Folder under the one local directory. 2. Open the 'Old Firefox Data' folder on your desktop. 3. Copy all the data from OFD into the new profile folder and restart FF.

Answer 4 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 5. AM 12:28

Already tried a refresh but tried it again but it didn't help. I still have the same problem.

Answer 5 · 2017-11-30 23:41:22

Mkll

17. 12. 5. AM 12:30

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
After the download finishes, close all Firefox windows (or open the Firefox menu and click the close button ).
Delete the Firefox installation folder, which is located in one of these locations, by default:
- Windows:
  - C:\Program Files\Mozilla Firefox
  - C:\Program Files (x86)\Mozilla Firefox
- Mac: Delete Firefox from the Applications folder.
- Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
Now, go ahead and reinstall Firefox:
1. Double-click the downloaded installation file and go through the steps of the installation wizard.
2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your [[Profiles - Where Firefox stores your bookmarks, passwords and other user data|Firefox profile]] data (such as bookmarks and passwords), since that information is stored in a different location. To do a clean reinstall of Firefox, please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]].  Please report back to say if this helped you! Thank you.

Answer 6 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 5. AM 5:12

That didn't work either. Would it helpful to include the text from the troubleshooting page (about:support)?

Answer 7 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 5. AM 5:13

I also tried starting Firefox in safe mode but got the same result/problem.

Answer 8 · 2017-11-30 23:41:22

Shadow110

17. 12. 5. PM 1:29

jwysocki said

That didn't work either. Would it helpful to include the text from the troubleshooting page (about:support)?

Sure send the info.

Answer 9 · 2017-11-30 23:41:22

jscher2000 - Support Volunteer

Top 25 Contributor

17. 12. 5. PM 1:42

Mkll said

see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

If you cannot do this through the interface, there is a way to do it on disk.

(1) Make sure Firefox is closed

(2) Type or paste the following into the Windows Run dialog or the Start menu search box and press Enter to launch Windows Explorer into this folder:

%APPDATA%\Mozilla\Firefox\Profiles

In that folder, do you see a semi-randomly-named folder? If so, click into it. If you find multiple such folders, find the one that was most recently updated.

(3) Open the prefs.js file for editing

Please do not double-click .js files. Either right-click > Edit or right-click > Open With to view and edit its contents. Notepad will do.

(4) Paste this new preference on its own line at the end of the file, and then save the change (keeping the file in plain text format, without changing its name

user_pref("accessibility.force_disabled", 1);

When you start Firefox up the next time, the "Prevent accessibility services from accessing your browser" setting on the Options page, Privacy & Security panel, Permissions section, should be turned on.

Does it make any difference?

Answer 10 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 5. PM 10:41

That didn't help either. Sending troubleshooting info.

Answer 11 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 5. PM 10:47

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Answer 12 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 5. PM 10:51

,

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(adapter LUID: 000000000000d4a2)\nEGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f)\nEGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource \nEGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses ",

Answer 13 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 5. PM 10:52

"info": {

     "AzureCanvasBackend (UI Process)": "skia",
     "AzureFallbackCanvasBackend (UI Process)": "cairo",
     "AzureContentBackend (UI Process)": "skia",
     "AzureCanvasBackend": "Direct2D 1.1",
     "AzureContentBackend": "Direct2D 1.1",
     "AzureCanvasAccelerated": 0,
     "ApzWheelInput": 1,
     "ApzDragInput": 1,
     "ApzKeyboardInput": 1,
     "ApzAutoscrollInput": 1
   },
   "featureLog": {
     "features": [
       {
         "name": "HW_COMPOSITING",
         "description": "Compositing",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "D3D11_COMPOSITING",
         "description": "Direct3D11 Compositing",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "DIRECT2D",
         "description": "Direct2D",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "D3D11_HW_ANGLE",
         "description": "Direct3D11 hardware ANGLE",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "GPU_PROCESS",
         "description": "GPU Process",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           }
         ]
       },
       {
         "name": "WEBRENDER",
         "description": "WebRender",
         "status": "unavailable",
         "log": [
           {
             "type": "default",
             "status": "opt-in",
             "message": "WebRender is an opt-in feature"
           },
           {
             "type": "runtime",
             "status": "unavailable",
             "message": "Build doesn't include WebRender"
           }
         ]
       },
       {
         "name": "ADVANCED_LAYERS",
         "description": "Advanced Layers",
         "status": "available",
         "log": [
           {
             "type": "default",
             "status": "available"
           },
           {
             "type": "user",
             "status": "available",
             "message": "Enabled for Windows 7 via user-preference"
           }
         ]
       }
     ],
     "fallbacks": [
       {
         "name": "NO_CONSTANT_BUFFER_OFFSETTING",
         "message": "Unsupported by driver"
       }
     ]
   },
   "crashGuards": []
 },
 "experiments": [],
 "extensions": [
   {
     "name": "DuckDuckGo Plus",
     "version": "2017.11.30",
     "isActive": true,
     "id": "jid1-ZAdIEUB7XOzOJw@jetpack"
   },
   {
     "name": "Evernote Web Clipper",
     "version": "6.13",
     "isActive": true,
     "id": "{E0B8C461-F8FB-49b4-8373-FE32E9252800}"
   },
   {
     "name": "Greasemonkey",
     "version": "4.0",
     "isActive": true,
     "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}"
   },
   {
     "name": "FlipIT",
     "version": "1.0",
     "isActive": false,
     "id": "[email protected]"
   },
   {
     "name": "MFAC Extension",
     "version": "1.3.2.3008",
     "isActive": false,
     "id": "[email protected]"
   },
   {
     "name": "Toggle JavaScript",
     "version": "1.0",
     "isActive": false,
     "id": "jid1-KYgT07tufVQH4w@jetpack"
   },
   {
     "name": "YouTube MP3 Downloader for Firefox",
     "version": "0.8.2",
     "isActive": false,
     "id": "youtubemp3downloaderextension2014_mozilafirefox@jetpack"
   }
 ],
 "features": [
   {
     "name": "Activity Stream",
     "version": "2017.11.07.1100-7f4e3634",
     "id": "[email protected]"
   },
   {
     "name": "Application Update Service Helper",
     "version": "2.0",
     "id": "[email protected]"
   },
   {
     "name": "Disable Media WMF NV12 format",
     "version": "1.1",
     "id": "[email protected]"
   },
   {
     "name": "Firefox Screenshots",
     "version": "19.2.0",
     "id": "[email protected]"
   },
   {
     "name": "Follow-on Search Telemetry",
     "version": "0.9.6",
     "id": "[email protected]"
   },
   {
     "name": "Form Autofill",
     "version": "1.0",
     "id": "[email protected]"
   },
   {
     "name": "Multi-process staged rollout",
     "version": "3.05",
     "id": "[email protected]"
   },
   {
     "name": "Photon onboarding",
     "version": "1.0",
     "id": "[email protected]"
   },
   {
     "name": "Pocket",
     "version": "1.0.5",
     "id": "[email protected]"
   },
   {
     "name": "Shield Recipe Client",
     "version": "76.1",
     "id": "[email protected]"
   },
   {
     "name": "Web Compat",
     "version": "1.1",
     "id": "[email protected]"
   }
 ]

}

"info": { "AzureCanvasBackend (UI Process)": "skia", "AzureFallbackCanvasBackend (UI Process)": "cairo", "AzureContentBackend (UI Process)": "skia", "AzureCanvasBackend": "Direct2D 1.1", "AzureContentBackend": "Direct2D 1.1", "AzureCanvasAccelerated": 0, "ApzWheelInput": 1, "ApzDragInput": 1, "ApzKeyboardInput": 1, "ApzAutoscrollInput": 1 }, "featureLog": { "features": [ { "name": "HW_COMPOSITING", "description": "Compositing", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "D3D11_COMPOSITING", "description": "Direct3D11 Compositing", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "DIRECT2D", "description": "Direct2D", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "D3D11_HW_ANGLE", "description": "Direct3D11 hardware ANGLE", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "GPU_PROCESS", "description": "GPU Process", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "WEBRENDER", "description": "WebRender", "status": "unavailable", "log": [ { "type": "default", "status": "opt-in", "message": "WebRender is an opt-in feature" }, { "type": "runtime", "status": "unavailable", "message": "Build doesn't include WebRender" } ] }, { "name": "ADVANCED_LAYERS", "description": "Advanced Layers", "status": "available", "log": [ { "type": "default", "status": "available" }, { "type": "user", "status": "available", "message": "Enabled for Windows 7 via user-preference" } ] } ], "fallbacks": [ { "name": "NO_CONSTANT_BUFFER_OFFSETTING", "message": "Unsupported by driver" } ] }, "crashGuards": [] }, "experiments": [], "extensions": [ { "name": "DuckDuckGo Plus", "version": "2017.11.30", "isActive": true, "id": "jid1-ZAdIEUB7XOzOJw@jetpack" }, { "name": "Evernote Web Clipper", "version": "6.13", "isActive": true, "id": "{E0B8C461-F8FB-49b4-8373-FE32E9252800}" }, { "name": "Greasemonkey", "version": "4.0", "isActive": true, "id": "{e4a8a97b-f2ed-450b-b12d-ee082ba24781}" }, { "name": "FlipIT", "version": "1.0", "isActive": false, "id": "[email protected]" }, { "name": "MFAC Extension", "version": "1.3.2.3008", "isActive": false, "id": "[email protected]" }, { "name": "Toggle JavaScript", "version": "1.0", "isActive": false, "id": "jid1-KYgT07tufVQH4w@jetpack" }, { "name": "YouTube MP3 Downloader for Firefox", "version": "0.8.2", "isActive": false, "id": "youtubemp3downloaderextension2014_mozilafirefox@jetpack" } ], "features": [ { "name": "Activity Stream", "version": "2017.11.07.1100-7f4e3634", "id": "[email protected]" }, { "name": "Application Update Service Helper", "version": "2.0", "id": "[email protected]" }, { "name": "Disable Media WMF NV12 format", "version": "1.1", "id": "[email protected]" }, { "name": "Firefox Screenshots", "version": "19.2.0", "id": "[email protected]" }, { "name": "Follow-on Search Telemetry", "version": "0.9.6", "id": "[email protected]" }, { "name": "Form Autofill", "version": "1.0", "id": "[email protected]" }, { "name": "Multi-process staged rollout", "version": "3.05", "id": "[email protected]" }, { "name": "Photon onboarding", "version": "1.0", "id": "[email protected]" }, { "name": "Pocket", "version": "1.0.5", "id": "[email protected]" }, { "name": "Shield Recipe Client", "version": "76.1", "id": "[email protected]" }, { "name": "Web Compat", "version": "1.1", "id": "[email protected]" } ] }

Answer 14 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 6. AM 12:46

I was able to get the menu bar open at the top of the Window now but still having the same problem.

Answer 15 · 2017-11-30 23:41:22

jwysocki 질문자

17. 12. 6. AM 2:57

Accessibility Activated false Prevent Accessibility 1 Accessible Handler Used true Accessibility Instantiator

Mozilla 도움말 검색

The new version will not allow me to access any of the buttons or menu on the toolbar. I get a "not responding" message. How do I fix this?

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Mozilla 도움말 검색

The new version will not allow me to access any of the buttons or menu on the toolbar. I get a "not responding" message. How do I fix this?

모든 댓글 (15)