How Can I reactivate my Sync Account?
Hello, today I tried to sync my bookmarks after a new installation, but I have received this message (you cant look also the image):
"The confirmation email we sent to [email protected] was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account."
The problem was because my virgilio account was suspend for inactivity, but now it is unlocked
thank you for yours attention
PS I don't know it the image was uploaded, the box shows this message "Uploading "account blocked_3.png"..."
best regards
모든 댓글 (1)
Hi Marco,
Thanks for your message! Sorry you're having trouble accessing your Firefox account.
I've asked our helpdesk to investigate your problem. They're currently looking into it and will get back to you with more details ASAP. Please understand that escalations can take up to 72 hours for a response, but no longer.
Cheers,
Josh - support volunteer