Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

When using Firefox some of the web pages I open are black, why?

  • 7 답장
  • 3 이 문제를 만남
  • 150 보기
  • 최종 답변자: FredMcD

more options

It started happening a few months ago after the last updates, and no fixes that I know of (delete and reinstall Firefox/ get rid of all extensions etc.) have worked. Here's the deal, all list boxes on any website I go to from Firefox and only Firefox are black unless my mouse pointer is over the text (see attached screen capture). Also some web pages I open are mostly black save a couple embedded videos etc., except some text and other clickable items become visible when the mouse pointer scrolls over them (attached screen capture of web page in Firefox with issue and screen capture of same web page in Chrome no issue).

It started happening a few months ago after the last updates, and no fixes that I know of (delete and reinstall Firefox/ get rid of all extensions etc.) have worked. Here's the deal, all list boxes on any website I go to from Firefox and only Firefox are black unless my mouse pointer is over the text (see attached screen capture). Also some web pages I open are mostly black save a couple embedded videos etc., except some text and other clickable items become visible when the mouse pointer scrolls over them (attached screen capture of web page in Firefox with issue and screen capture of same web page in Chrome no issue).
첨부된 스크린샷

선택된 해결법

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (7)

more options

선택된 해결법

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

I don't see how if it was a GPU driver problem, why it would have an issue in Firefox and not Chrome? Either way though it sounded like a good suggestion, so I deleted and reinstalled GPU driver and still have the same issue.

more options

And Firefox Safe Mode?

more options

Sorry didn't respond about safe mode because I was trouble shooting the Firefox issue after safe mode was devoid of issues. Seems even though I disable an extension it was still playing havoc, and after a deletion I seem to be error free. Thank you FredMcD, your suggestions led directly to the solution.

more options

Glad to help. Safe Surfing.

BTW, who was causing the problem? In case others have this issue.

more options

Ad Blocker, after a little Googleing (if that can be considered an word lol) I read Ad Blocker stopped supporting Firefox some time last year. Don't know why it took so long to start playing havoc, but at least I know now.

more options

Thank you.