Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

You can check for issues caused by plugins.

• set plugins to "Ask to Activate" on the about:addons page (3-bar button/Tools > Add-ons > Plugins)
• plugins are not affected by Firefox Safe Mode
• https://support.mozilla.org/kb/Troubleshooting+plugins

Start Firefox in Safe Mode to check if one of the extensions (3-bar button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

• Switch to the DEFAULT theme: 3-bar button/Tools > Add-ons > Appearance
• Do NOT click the "Refresh Firefox" button on the Safe Mode start window

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes