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Firefox crashes on many websites, not on others, every time

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  • 최종 답변자: coyote

coyote
coyote
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Firefox 44.0.2 has started crashing every time I go to many specific websites. Others are reliably AOK.

Just for example http://www.newegg.com/Product/Product.aspx? Item=N82E16835233101 and http://www.amazon.com/gp/product/149697266X reliably crash. The New Tab page did too until I disabled it in about:config.

Even in FF Safe Mode (from cmd line, Restart menu item doesn't work, nor does Add-on restart, they just shut down). Even with a new Clean Profile.

I get no Mozilla Cash Reporter window and about:crashes shows nothing.

However, no crashes in Windows (XP Pro sp2) Safe Mode.

But I can't see any running processes that relate to FF, and the crashes occur even when I turn off Comodo Free Firewall and Norton Antivirus. Nothing appears in Windows Event Viewer.

I tried Installing a fresh downloaded FF44.0.2 I tried SFC /SCANNOW

I have not tried a full Revo Uninstall then reinstall (hoping not to since I have carpal tunnel).

(A Refresh holds no interest, as it preserves nothing I care about, so I'd skip that and do a clean install if it comes to that.)

Malware scans are clean with Malwarebytes and SUPERAntiSpyware.

Much of the above is thanks to working carefully through http://kb.mozillazine.org/Firefox_crashes and https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

I thought it might be a couple Addon updates, but neither removing those addons or FF Safe Mode helped.

I don't have Nvidia NAM or other listed problematic software.

I had one out-of-date Plugin (Silverlight); but Revo Uninstalling Silverlight 4 (and it's 31299 registry entries) didn't help, nor did installing the latest Silverlight 5.1.30514.0 (which FF "Check Your Plugins" calls "outdated".

Firefox 44.0.2 has started crashing every time I go to many specific websites. Others are reliably AOK. Just for example http://www.newegg.com/Product/Product.aspx? Item=N82E16835233101 and http://www.amazon.com/gp/product/149697266X reliably crash. The New Tab page did too until I disabled it in about:config. Even in FF Safe Mode (from cmd line, Restart menu item doesn't work, nor does Add-on restart, they just shut down). Even with a new Clean Profile. I get no Mozilla Cash Reporter window and about:crashes shows nothing. However, no crashes in Windows (XP Pro sp2) Safe Mode. But I can't see any running processes that relate to FF, and the crashes occur even when I turn off Comodo Free Firewall and Norton Antivirus. Nothing appears in Windows Event Viewer. I tried Installing a fresh downloaded FF44.0.2 I tried SFC /SCANNOW I have not tried a full Revo Uninstall then reinstall (hoping not to since I have carpal tunnel). (A Refresh holds no interest, as it preserves nothing I care about, so I'd skip that and do a clean install if it comes to that.) Malware scans are clean with Malwarebytes and SUPERAntiSpyware. Much of the above is thanks to working carefully through http://kb.mozillazine.org/Firefox_crashes and https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help I thought it might be a couple Addon updates, but neither removing those addons or FF Safe Mode helped. I don't have Nvidia NAM or other listed problematic software. I had one out-of-date Plugin (Silverlight); but Revo Uninstalling Silverlight 4 (and it's 31299 registry entries) didn't help, nor did installing the latest Silverlight 5.1.30514.0 (which FF "Check Your Plugins" calls "outdated".

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모든 댓글 (9)

FredMcD
FredMcD
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Please post the links for the sites that cause you problems.

Type about:preferences#advanced<enter> in the address bar. Select Data Choices. Turn on Enable Crash Reporter.

coyote
coyote 질문자
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FredMcD said

Please post the links for the sites that cause you problems.

Thank you very much for your reply, FredMcD!

I did post links in my 2nd paragraph. Here they are again: http://www.amazon.com/gp/product/149697266X http://www.newegg.com/Product/Product.aspx?Item=N82E16835233101

As an example of webpages that produce doesn't crash: googling something.

Type about:preferences#advanced<enter> in the address bar. Select Data Choices. Turn on Enable Crash Reporter.

Weird, I guess I disabled that last time I installed. However, enabling it still didn't result in a Mozilla Cash Reporter window.

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FredMcD
FredMcD
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I checked both links and had no problem.

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

coyote
coyote 질문자
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Thank you very much for your reply, FredMcD! 1. I've got some new info to report and I'll do so in a separate post soon, but first to answer your requests: 2. I mentioned in my original post that I had already done "Check Your Plugins".

I know that most posters probably don't check many things; I know that my original post was pretty long since I wanted to let people know what exactly I did (everything I could find to do) before coming here.

3. Here's my about:support...

Application Basics

Name: Firefox Version: 44.0.1 Build ID: 20160205155049 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adblock Plus Version: 2.7.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Bulk Image Downloader Version: 4.91.0.0 Enabled: true ID: {524B8EF8-C312-11DB-8039-536F56D89593}

Name: Classic Theme Restorer Version: 1.4.9beta4 Enabled: true ID: ClassicThemeRestorer@ArisT2Noia4dev

Name: DownThemAll! Version: 2.0.18.1-signed.1-let-fixed Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: IE Tab 2 (FF 3.6+) Version: 6.2.18.1 Enabled: true ID: {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}

Name: Image Zoom Version: 0.6.3.1-signed Enabled: true ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}

Name: LastPass Version: 3.2.42 Enabled: true ID: [email protected]

Name: Session Manager Version: 0.8.1.10 Enabled: true ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: Video DownloadHelper Version: 5.4.2 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: WOT Version: 20151208 Enabled: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Name: Xmarks Version: 4.3.7.1-signed Enabled: true ID: [email protected]

Name: Yahoo Mail Notification Version: 1.0.1 Enabled: true ID: jid1-kMGMgjmcncOBpw@jetpack

Name: ChatZilla Version: 0.9.92 Enabled: false ID: {59c81df5-4b7a-477b-912d-4e0fdf64e5f2}

Name: FireFTP Version: 2.0.26 Enabled: false ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f}

Name: MEGA EXTENSION Version: 1.0.3.1-signed Enabled: false ID: [email protected]

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Norton Identity Safe Version: 2016.5.6.90 Enabled: false ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}

Name: Word Count Tool Version: 3.0.2 Enabled: false ID: jid0-YHLk2psjhEWXNJqMKTU7dDcMJcN@jetpack

Graphics

Adapter Description: AMD Radeon HD 7700 Series Adapter Drivers: ati2dvag Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x683f DirectWrite Enabled: false (0.0.0.0) Driver Date: 12-23-2013 Driver Version: 9.0.100.9001 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 (OMTC) Subsys ID: 00000000 Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D9 vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20160205155049 browser.startup.homepage: about:addons browser.startup.homepage_override.buildID: 20160205155049 browser.startup.homepage_override.mstone: 44.0.1 browser.tabs.warnOnOpen: false dom.apps.reset-permissions: true dom.ipc.plugins.enabled.npietab2.dll: true dom.mozApps.used: true extensions.lastAppVersion: 44.0.1 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 44.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x683f gfx.crash-guard.d3d11layers.driverVersion: 9.0.100.9001 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 gfx.driver-init.appVersion: 41.0.2 gfx.driver-init.deviceID: 0x683f gfx.driver-init.driverVersion: 9.0.100.9001 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 javascript.options.showInConsole: false media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1453997765 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160205155049 media.gmp-manager.lastCheck: 1456261605 media.hardware-video-decoding.failed: true network.auth.allow-subresource-auth: 2 network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1456263208 places.history.expiration.transient_current_max_pages: 93913 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.load_in_parent_process.application/ietab2: true print.printer_Canon_MX870_series_Printer_on_LAN.print_bgcolor: false print.printer_Canon_MX870_series_Printer_on_LAN.print_bgimages: false print.printer_Canon_MX870_series_Printer_on_LAN.print_colorspace: print.printer_Canon_MX870_series_Printer_on_LAN.print_command: print.printer_Canon_MX870_series_Printer_on_LAN.print_downloadfonts: false print.printer_Canon_MX870_series_Printer_on_LAN.print_duplex: 1515870810 print.printer_Canon_MX870_series_Printer_on_LAN.print_edge_bottom: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_edge_left: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_edge_right: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_edge_top: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_evenpages: true print.printer_Canon_MX870_series_Printer_on_LAN.print_footercenter: print.printer_Canon_MX870_series_Printer_on_LAN.print_footerleft: &PT print.printer_Canon_MX870_series_Printer_on_LAN.print_footerright: &D print.printer_Canon_MX870_series_Printer_on_LAN.print_headercenter: print.printer_Canon_MX870_series_Printer_on_LAN.print_headerleft: &T print.printer_Canon_MX870_series_Printer_on_LAN.print_headerright: &U print.printer_Canon_MX870_series_Printer_on_LAN.print_in_color: true print.printer_Canon_MX870_series_Printer_on_LAN.print_margin_bottom: 0.5 print.printer_Canon_MX870_series_Printer_on_LAN.print_margin_left: 0.5 print.printer_Canon_MX870_series_Printer_on_LAN.print_margin_right: 0.5 print.printer_Canon_MX870_series_Printer_on_LAN.print_margin_top: 0.5 print.printer_Canon_MX870_series_Printer_on_LAN.print_oddpages: true print.printer_Canon_MX870_series_Printer_on_LAN.print_orientation: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_page_delay: 50 print.printer_Canon_MX870_series_Printer_on_LAN.print_paper_data: 1 print.printer_Canon_MX870_series_Printer_on_LAN.print_paper_height: 11.00 print.printer_Canon_MX870_series_Printer_on_LAN.print_paper_name: print.printer_Canon_MX870_series_Printer_on_LAN.print_paper_size_type: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_paper_size_unit: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_paper_width: 8.50 print.printer_Canon_MX870_series_Printer_on_LAN.print_plex_name: print.printer_Canon_MX870_series_Printer_on_LAN.print_resolution: 1515870810 print.printer_Canon_MX870_series_Printer_on_LAN.print_resolution_name: print.printer_Canon_MX870_series_Printer_on_LAN.print_reversed: false print.printer_Canon_MX870_series_Printer_on_LAN.print_scaling: 1.00 print.printer_Canon_MX870_series_Printer_on_LAN.print_shrink_to_fit: true print.printer_Canon_MX870_series_Printer_on_LAN.print_to_file: false print.printer_Canon_MX870_series_Printer_on_LAN.print_unwriteable_margin_bottom: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_unwriteable_margin_left: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_unwriteable_margin_right: 0 print.printer_Canon_MX870_series_Printer_on_LAN.print_unwriteable_margin_top: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true security.ssl.errorReporting.automatic: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1453997983

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features

coyote
coyote 질문자
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Thank you very much for your reply, cor-el!

I've got some new info to report and I'll do so in a separate post soon, but first I want to reply that as I noted in my original post "I get no Mozilla Cash Reporter window and about:crashes shows nothing" subsequently "Enable Crash Reporter" didn't change that.

coyote
coyote 질문자
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New developments (that, aaargh, seem kinda insane):

I noticed I also for some reason had lost the ability to print from WinXP, so I restored a system drive (Ghost) image from a couple weeks ago. Problem temporarily solved.

Then I noticed a Java update, which I applied and the problem returned. No surprise, I forgot I've had an unsolvable Java issue for quite some time reported in https://support.mozilla.org/en-US/questions/1074985

Previous attempts to upgrade WinXP from Java 7u80 to 8 anything failed. Today's update to 8u73 "succeeded", but triggered this issue. So again problem temporarily solved (once I restored the old image again [and resolved to continue to remain on 7u80]; uninstalling Java and installing 7u80 wasn't enuf hence the 2nd image restore).

Then I upgraded FF from 44.0.1 to 44.0.2. Problem returned again. Again reverting to FF44.0.1 wasn't enuf so I restored the old image again and again temporarily resolved the issue be resolving to remain on 44.0.1 (which was sorta deja vu since as noted in the other thread cited above I was similarly stuck on FF41.0.2 until FF43 came out).

Then I did a couple more things, and the issue returned again. Sigh. Gotta wait 'til tomorrow to do yet another restore and then more testing. One of the "couple things" that preceeded the latest return of the problem was running SpywareBlaster.

I'm really stumped at so many different things causing this issue. And I'm kinda nervous that my disability is gonna keep me from whatever solution is necessary.

FredMcD
FredMcD
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All those restores could cause problems with the program data. I don't want to say this, but a suggestion would be to totally remove those programs and data. Then get the current full installers. Install these one at a time, looking for any problems. Sorry :-/

coyote
coyote 질문자
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FredMcD said

All those restores could cause problems with the program data. I don't want to say this, but a suggestion would be to totally remove those programs and data. Then get the current full installers. Install these one at a time, looking for any problems. Sorry :-/

Thank you for your reply, FredMcD!!

I think I will un/re-install FF from scratch, thanks!

Though my experience with restores is that that they are perfect; identical copies which identically reverse time to their creation. I have no concern about restores.

I certainly can appreciate that the images being restored might be problematic if the created with programs running, which I make sure to avoid.

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