I have tried to download a new vesion of firefox as the old version was corrupted
IF I try to install a new vesrion of firefox it says an older version is still in the process of downloading and I should reboot the PC, but this achieves nothing at all. the Uninstall feature within control panel doesn't work, and If I try to manually launch the uninstaller in C program files that doesn't work either . What next? The pc seems to be functioning with firefox derivative.
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Follow these directions carefully;
Download Firefox For All languages And Systems {web link} Save the file. Then;
Start your Computer in safe mode with networking.
Starting The Computer In Safe Mode;
Free Online Encyclopedia
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.
Look for, and rename any Mozilla or Firefox folders by adding .old to them.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.