Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

  • 2 답장
  • 1 이 문제를 만남
  • 8 보기
  • 최종 답변자: cor-el

more options

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead.

Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904

Won't start in safe mode either.

Just downloaded firefox and can't even start it, as it crashes immediately when the screen opens. Mozilla crash reporter opens up instead. Crash ID: bp-9b7e7f0c-d322-40c5-a8f0-b415c2150904 Won't start in safe mode either.

모든 댓글 (2)

more options

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged,

Sophos_detoured.dll = Sophos Anti-Virus or 3500 Rack Configuration or Installer HP Backup and by Sophos Plc (www.sophos.com) or Sophos. http://www.file.net/process/sophos_detoured.dll.html Description: Sophos_detoured.dll is not essential for Windows and will often cause problems. The sophos_detoured.dll file is located in a subfolder of "C:\Program Files".


This is for Sumo's Related Bugs

1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~Scope


The bug is very new to Mozilla. The powers that be are working on it.

글쓴이 FredMcD 수정일시

more options

This is possibly a problem with "Websense Endpoint" software. You can try to disable or uninstall this software for now until there is an update that addresses this issue.

  • bug 1181091 - Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ]

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html