We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

When I am on friends on facebook screen, After a minute, I get this message that says-Firefox is not responding - Close the program or Wait for the program to respond. When I click on the Close the program button, the system comes on and then I get the following message- Firefox is having trouble recovering your windows and tabs. You can try to remove one or more tabs that you think may be causing the problem or starting an entirely new browsing session. What is my next step that I need to try? I am sort of new to computers,any help would be greatly appreciated. Thanks. Greg

You can check for problems with current Shockwave Flash plugin versions and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Windows Vista and later)
  https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
• disable hardware acceleration in the Flash plugin
  https://helpx.adobe.com/flash-player/kb/video-playback-issues.html
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

I have another problem, When I am in Words for Friends on facebook, My screen goes to the bottom position without me using the bar on the right to move up or down. Please help. Thx, Greg