the version of update is 39.0 ...sorry for mistake

bp-e3372ad2-8f02-44ef-bdf7-a55dc2150727

Hi ionnisp, Sorry you are having problems. Well done in trying a clean install and posting the Crash ID

That is crashing because of a problem with FlashPlayer. That particular crash was a startup crash with Firefox crashing after 4 seconds. Are you able to start Firefox and use the addons manager to set Flash Player to never activate, that should allow Firefox to run without crashing. (You appear to have posted form Firefpx 39 but I do not know if that was a different machine you had to use) Next we will try to sort out why it crashes with FlashPlayer.

• Disable or remove Add-ons
• Adobe Flash plugin has crashed - Prevent it from happening again

If you are unable to use Firefox then create a new additional Firefox profile for troubleshooting and test purposes. If you then start Firefox using that profile it will start with a new homepage and no Flash Player content so hopefully it will run ok

• Profile Manager - Create, remove or switch Firefox profiles
• Later you may need to look at Back up and restore information in Firefox profiles
  & Recover important data from an old profile

Please post back saying how you get on and what works now.

For forum cross referencing purposes

• Report for Your Crash ID bp-e3372ad2-8f02-44ef-bdf7-a55dc2150727
• Crash Signature: npswf32_18_0_0_209.dll@0x3624bd
• Own comment. Odd why do I see 19k win7 crashes here but not in top50

hello again i have made all above b4 send mail,i made a clean installation,delete profiles,change profiles,backup profiles ,but problem remains the same... Unistalled adobe flash plugin....clean installation of flash player ,but same problem. Flash player crash even in safe mode with no add ons. Really bored all this.. All this started after last update...please send me link and instructions how can install a previouw version or any new beta version.

I very much doubt the problem will turn out to be directly caused by the Firefox update.

If you wish to try another Firefox version, then for now whilst using flashplayer try using an additional install of the third party Firefox portable ESR:

• http://portableapps.com/apps/internet/firefox-portable-esr

Meanwhile please paste two or three crash IDs into your reply from crashes that occurred whilst in Firefox safemode and with all other plugins disabled.

bp-e3372ad2-8f02-44ef-bdf7-a55dc2150727 this crash is in safe mode at this page open http://sourceforge.net/projects/portableapps/?source=typ_redirect

That is a problem with the Shockwave Flash plugin.

• Firefox 39.0 Crash Report [@ npswf32_18_0_0_209.dll@0x3624bd ]

You can check for problems with current Shockwave Flash plugin versions and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin
• disable hardware acceleration in Firefox

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Nvidia Graphics card is updated ,has the latest 353:50 I can't check disable hardware acceleration in the Flash plugin bcs crash imediatelly disabled hardware acceleration in Firefox I made all steps and nothing by the way firefox from this link http://portableapps.com/apps/internet/firefox-portable-esr works fine the problem exist same

i can't see the logo of flash in this page because crash https://helpx.adobe.com/flash-player/kb/video-playback-issues.html#html5_video Tried send this to Adobe many times as Bug with dxdiag.txt but must have some problem this page of bug report...captch error all time!!!!!!!!!!!!

You will be in a better position to fix Firefox if it is not crashing at startup!

Please try as I suggested upthread using the standard Firefox in a new profile, safe mode and with all plugns including Flashplayer disabled.

That should have no Flash content and should work ok. Are you able to confirm that please ? Alternatively if it crashes then please provide the Crash ID.

Dear Sir i am not an PC expert and all of this makes with many difficulties...Yo think that will spend 2-3 hours fix a browser .because a update ..NO.!!!!! Download Chrome and works fine until you find a solution..!!!

Sorry. Using Firefox Portable or Google Chrome may be the quickest option for you at the moment.

You should not need to be a computer expert, but you are doing well already by posting a question here.

The steps I suggest may take you longer than it would take me to do something similar. They will not take you 2-3 hours. The will probably take less than 10 minutes, including 5 minutes reading what to do and most of the time just waiting for Firefox to close down and reopen.

Whatever is broken appears to be on your machine. It is not a problem that everyone sees. I doubt it will be fixed on your machine by any Firefox update so unfortunately if you wish to use Firefox you will need take action yourself. Unless you have any junior experts around to help you. Most school children understand computers now.