Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 18.0 r0 Shockwave Flash 17.0 r0 Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version 18.0.0.160<br>https://www.adobe.com/products/flashplayer/distribution3.html''' Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.1.8.158 http://get.adobe.com/shockwave/''' ----------------------- What anti-virus / other programs are you using? As a test, disable it.