Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox crashes

  • 1 답장
  • 1 이 문제를 만남
  • 9 보기
  • 최종 답변자: FredMcD

larale
larale
more options

I am using a MAC OSX and I will start my computer and it will open (slowly but it does open).

I will not be on the internet, only trying to work on important MS Word documents and about 5 minutes into it the computer will freeze and a box saying Mozilla has crashed will show up. When I try to click on the box to report the crash, the computer will not respond, so I have no way of even alerting Mozilla as to the crash, since it won't let me type or anything.

This started about a month or so ago, but it has been getting worse and I am at the point of wanting to leave Mozilla entirely but I am willing to give it one more try. Please help! And speak to me like I am a five year old as I am not computer savvy in any way shape or form!

I am using a MAC OSX and I will start my computer and it will open (slowly but it does open). I will not be on the internet, only trying to work on important MS Word documents and about 5 minutes into it the computer will freeze and a box saying Mozilla has crashed will show up. When I try to click on the box to report the crash, the computer will not respond, so I have no way of even alerting Mozilla as to the crash, since it won't let me type or anything. This started about a month or so ago, but it has been getting worse and I am at the point of wanting to leave Mozilla entirely but I am willing to give it one more try. Please help! And speak to me like I am a five year old as I am not computer savvy in any way shape or form!

모든 댓글 (1)

FredMcD
FredMcD
more options

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox.

While in Safe Mode;

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.