Netflix Shows Only Blank Screen
This problem started two weeks ago.
System:
Windows XP Latest Firefox browser
When I select a Netflix movie, it comes up as a blank screen.
Previously I had been using Firefox and Netflix for years without any problems.
I have uninstalled an reinstalled both Silverlight and Firefox several times and cannot get it to work.
The only browser I can use for Netflix right now on my XP system is IE.
Chosen solution
I checked PlugIns and yes Silverlight is set to "Always Activate"
I completely cleared the Cache and all cookies.
Did not fix.
However, I did some more checking and I noticed there was a program in my Add/Remove Programs called "Netflix Movie VIewer". I removed it and then Firefox started working with Netflix !
http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx
Read this answer in context 👍 2All Replies (5)
Can you confirm that Silverlight is set to "Always Activate" on the Add-ons page?
You can open that using either:
- Ctrl+Shift+a
- orange Firefox button (or Tools menu) > Add-ons
In the left column, click Plugins. Then scroll down and find Silverlight.
Assuming that checks out, then more generally...
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
Chosen Solution
I checked PlugIns and yes Silverlight is set to "Always Activate"
I completely cleared the Cache and all cookies.
Did not fix.
However, I did some more checking and I noticed there was a program in my Add/Remove Programs called "Netflix Movie VIewer". I removed it and then Firefox started working with Netflix !
http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx
Solution no longer works. The "movie viewer" with that name or anything like it doesn't exist . Netflix tech support doesn't help. It's interesting that MS IE works just fine with MS Silverlight and Netflix..
What does work is the ShouldIRemoveit program. http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx
I installed and ran it and removed the top recent orange rated new programs. Netflix works fine afterwards. http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx Thanks Jabailo
I got a black screen everytime I wanted to watch netflix.
This was my problem all along:
scorpion saver adware by adpeak
I soon as I uninstalled this malware, netflix was open, no more black screen :)
Should I remove it program helped me to uninstall it
http://www.shouldiremoveit.com/Netflix-Movie-Viewer-13003-program.aspx